Engineer - End User Computing Hardware

At FCDO Services we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we’re on. In our world, it all matters., Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it’s creating bespoke, secure software, offering programme and application support or moving an entire embassy’s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you’ve got the opportunity to join them.

Providing innovation to government partners.

Delivering best-in-class solutions.

Working at the cutting-edge of technology

It all matters.

On-site support, organisation-wide productivity

As an Engineer End User Computing, you’ll be crucial to the seamless running of technology operations at FCDO Services. This will be achieved through the management of the product life cycle of all service-raised incidents and requests, in support and maintenance of end user services. You’ll be responsible for informing customers on progress, and when necessary, advising on workarounds.

Predominantly, you’ll work on-site, engaging directly with end-users, on-hand to fix hardware and technical problems as swiftly as possible. You’ll need to prioritise tasks based on business needs and dependencies. Importantly, you’ll provide resolutions through troubleshooting and diagnosing, as well as escalating faults to service desk, incident and problem managers for their expertise. You’ll build and carry out routine (re)configuration and installation of secure managed devices, optimising performance. Throughout, you’ll apply agreed methodologies, standards and processes to make and validate decisions. Plus, you’ll be responsible for secure disposals of equipment, as well as reviews of high and low-level technical and operational process documentation. Overall, your goal will be to minimize downtime and ensure the productivity of the organisation.

We’d like you to be passionate about maintaining your own professional development and expertise in the latest technologies, to support and grow the business. Sharing and coaching associates on any useful knowledge gained., Your CV and personal statement will not form part of the assessment they will provide an insight into your work history and experience.

Your CV should include:

• no personal identifying details
• career history with key responsibilities
• achievements
• qualifications

Your personal statement should outline your interest in the role.

Candidates will only be sifted on answers provided to the technical/ job specific questions which are outlined in the application form.

Those that are successful will be invited to a MS Teams or Face to face interview.

At the interview you will be asked a blend of questions on technical/job specific skills and behaviours.

Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match. Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting .

See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Do you have experience in Windows?, You’ll bring Agile and ITIL Foundation level or equivalent experience. This will be matched with Microsoft Fundamentals role-based certification. Plus, Level 3 Information Communication Technician or equivalent level 3 qualification in IT, Computer Science or relevant experience.

You’re confident working with relevant technologies for FDCO Services, including Windows 10/11, Microsoft365, Apple IOS. Significant experience working with technologies in enterprise and or secure environments has led to the development of a strong technical understanding of hardware, operating systems and software. You remain composed and effective in high-pressure, fast-paced environments.

The following would be nice to see: experience working within ITIL environments, Microsoft role-based certification – Microsoft Associate, use of ServiceNow, Microsoft Azure, Intune & SCCM and a knowledge of relevant components, devices, processes, and protocols., * Agile & ITIL Foundation level / relevant experience.

• Microsoft Fundamentals role-based certification.

• Level 3 Information Communication Technician or equivalent level 3 qualification in IT, Computer Science or relevant experience

• Experience of working with relevant technologies; Windows 10/11, Microsoft365, Apple IOS

• Strong technical understanding of hardware, operating systems and software.

• Significant experience working with technologies in enterprise and or secure environments.

• Experience in a high-pressured, fast-paced team., Agile & ITIL Foundation level / relevant experience. Microsoft Fundamentals role-based certification. Level 3 Information Communication Technician or equivalent level 3 qualification in IT, Computer Science or relevant experience., * Managing a Quality Service

• Making Effective Decisions

• Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

• Agile & ITIL Foundation level / relevant experience
• Microsoft Fundamentals role-based certification.
• Level 3 Information Communication Technician or equivalent level 3 qualification in IT, Computer Science or relevant experience.
• Experience of working with relevant technologies; Windows 10/11, Microsoft365, Apple IOS
• Strong technical understanding of hardware, operating systems and software.
• Significant experience working with technologies in enterprise and or secure environments
• Experience in a high-pressured, fast-paced team., This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills., Successful candidates will be expected to have a medical.

Nationality requirements

Open to UK nationals only.

Pulled from the full job description

• Annual leave
• Shuttle service provided
• Company pension
• On-site gym, But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need., Alongside your salary of £41,036, FCDO Services contributes £11,888 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
• Learning and development tailored to your role.
• Annual leave starting at 25 days.
• A culture encouraging inclusion and diversity.
• A Civil Service pension.
• Free shuttle bus available between central Milton Keynes and Hanslope Park
• 9 days per annum public and privilege days