Application Support Developer

At Evri, we're on a mission to keep our technology moving as fast as our parcels. We're looking for an Application Support Developer to join our Level 2 Development Support team-helping to keep our internally developed systems running smoothly and supporting the millions of deliveries we handle every week. If you enjoy solving complex technical challenges, improving service for users, and working with modern cloud-based systems, this could be your next step. What you'll be doing As an Application Support Developer, you will play a key role in keeping our critical applications performing at their best. You will:

• Provide 2nd line support on complex, bespoke internal applications
• Take ownership of challenging issues and drive them through to resolution
• Work across a broad range of technical tasks, contributing to incident, problem, and knowledge management
• Join our on-call rota, offering technical support 24/7, 365 days a year
• Collaborate with internal teams and 3rd-party vendors to troubleshoot and resolve issues
• Help maintain and improve production and internal environments-with a focus on automation
• Support the smooth transition of new features and applications into Production and IT Service
• Build strong working relationships across the business and with external partners
• Contribute to continuous improvement through problem management and service evolution
• Share knowledge and help drive a "shift-left" approach to enhance support capability across teams

What you'll need

• A degree in Information Technology or equivalent experience

Knowledge & Experience

• Previous experience in an IT support role is desirable

Technical & People Skills

• Experience supporting cloud-based IT systems
• A passion for improving user experience and reducing resolution times
• Strong problem-solving skills and a proactive mindset

Coding/SQL experience is essential for this role. Why join Evri? This role gives you the chance to make a real impact on business-critical systems that support one of the UK's largest logistics networks. You'll be part of a supportive, technically skilled team with opportunities to grow, learn, and shape how we deliver outstanding service. Every parcel, every person, every place - every delivery made for you. Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere. And it's not just customers and retailers who trust us. We've won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet. But we wouldn't be the biggest dedicated parcel delivery company in the UK without amazing people. We're a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can't wait to hear from you.