{"@context":"https://schema.org/","@type":"JobPosting","title":"IT Support Engineer

An established technology services provider based in Hull is seeking a IT Support Engineer to join its growing support team. This role involves delivering technical assistance to a varied client base and supporting the implementation and maintenance of IT systems and infrastructure.

The successful candidate will have prior experience in an IT support environment, strong problem-solving abilities, and a customer-focused approach. You should be comfortable working in a fast-paced environment and managing multiple priorities and projects.

Some travel to customer sites will be required, therefore a full UK driving licence and access to a vehicle for business use is essential.

This position offers the opportunity to work across a wide range of technologies while contributing to the delivery of high-quality IT services and solutions.

Duties to include;

• Provide 1st IT line support and diagnose and resolve IT issues relating to desktops, applications, networking, printing, telecommunications and general infrastructure, both remotely and on-site
• Communicate effectively with customers and colleagues, delivering a high standard of customer service
• Escalate to 2nd and 3rd line support where necessary
• Provide support for Microsoft 365 environments and services
• Assist in identifying and resolving technical issues in collaboration with third-party vendors
• Take ownership of support tickets, ensuring customers are kept up to date
• Perform configuration and maintenance tasks on network infrastructure, to include; switches, firewalls and wireless equipment
• Maintain knowledge of networking fundamentals including TCP/IP and network management concepts
• Understand core networking technologies such as VPN, LAN, WAN, VLAN, DNS and DHCP
• Provide support across Microsoft operating systems and core Microsoft technologies
• Work with industry-standard firewall platforms or equivalent security appliances
• Hold a full UK driving licence and be able to commute to the Hull office and client sites

• Technical support experience
• Experience supporting modern Windows Server and Windows desktop environments
• Knowledge of Remote Desktop Services environments
• Administration of Active Directory
• Experience managing virtualisation platforms such as Hyper-V
• Knowledge of VoIP technologies
• Familiarity with web hosting environments and DNS management
• Experience with Microsoft Azure
• Experience supporting Apple and Linux operating systems
• Microsoft certifications

• Performance-related bonus and commission opportunities
• Supportive and collaborative working environment and fab team!
• Opportunities for ongoing training and professional development
• 22 days annual leave plus bank holidays, with additional leave for longer service
• Access to wellbeing support
• Enhanced pension scheme

HBTC are committed to complying with the Employment Agencies and Employment Business Regulations Act (2003). We have obtained the necessary agreement from our clients to source candidates for their roles.