Support Engineer

As the onsite 2nd Line Support Engineer, you will:

• Deliver hands-on 2nd line support across hardware, software, and networking.
• Take full ownership of technical tickets from identification through to resolution.
• Guide users through step-by-step resolutions while maintaining strong service levels.
• Assist with system installations, upgrades, and general IT maintenance.
• Provide one-to-one user training and contribute to improvements in onsite support.

• Proven 2nd line support experience in a technical, customer-facing environment.
• Strong knowledge of Microsoft technologies such as Windows Server, Exchange, and Microsoft 365.
• Experience supporting PCs, servers, and mobile devices.
• Understanding of networking principles.
• A full UK driving licence to support travel between sites.
• Exposure to a managed service environment (beneficial but not essential)., If you're an experienced Support Engineer looking to develop your onsite technical skills within a supportive and forward-thinking environment, we'd love to hear from you. Apply today or get in touch to discuss the role further.

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