Database Support Officer

Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for-profits to support some of the most vulnerable members of our society.

We are looking for a new Database Support Officer to bring enthusiasm and technical and communication skills to their fast-paced environment, which nurtures future development opportunities.

Key Responsibilities

• Provide prompt and professional helpdesk support to system users via phone and email.
• Deliver training sessions (group and one-to-one) and create accessible, up-to-date materials.
• Build and maintain effective relationships with project teams and stakeholders, including site visits and meetings as needed.
• Produce regular and tailored reports using tools such as Excel, Access, and CRM systems.
• Maintain data integrity through cleaning, deduplication, and imports.
• Promote accurate data entry and liaise with staff to resolve data issues.
• Manage day-to-day system maintenance, including user accounts, projects, and configuration updates.
• Identify system issues or improvements based on stakeholder feedback and propose solutions.
• Support testing and implementation of new system features.
• Ensure compliance with data protection, information sharing policies, and relevant legislation.

• Advanced Excel skills (formulas, pivot tables) and understanding of database management and reporting.
• Strong written and verbal communication skills.
• Detail-oriented, solution-focused, and quick to learn new systems and procedures.

Experience

• Providing high-quality customer service under pressure.
• Designing and delivering IT training for users with varying skill levels.
• Building and maintaining effective working relationships across internal and external teams.