Technology Delivery Manager
Role details
Job location
Tech stack
Job description
The Law Enforcement Community Network (LECN) is a major programme within Policing, Public Protection & Technology (PPPT), delivering secure and modern connectivity and collaboration services for UK law enforcement. It enables police forces and partner agencies to communicate and share information confidently in support of public protection and operational policing.
As a Senior Technology Delivery Manager, you will lead multiple delivery teams delivering complex and technically challenging products that underpin this national capability. You will manage delivery against agreed time, cost and quality standards, while overseeing risks, dependencies and technical alignment across your work areas. The role requires strong stakeholder engagement, working with senior leaders across policing, the Home Office, suppliers and operational users. You will communicate technical concepts clearly, influence decision-making and ensure delivery aligns with programme objectives.
You will apply flexible delivery approaches such as agile, hybrid or traditional, based on the nature of the work, and promote continuous improvement across teams. Providing direction, support and coaching, you will remove barriers to progress and enable teams to deliver effective solutions that support the successful delivery of LECN's critical national services.
Where business needs allow some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office .
Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital.
What you will do
Take responsibility for delivery of technology products and services, facilitating and coaching teams in using the most appropriate methodologies in complex, ambiguous situations. Facilitate structured approaches to problem-solving and competing user needs, continuously improving processes and performance.
Create and maintain realistic plans, keeping delivery on track within quality, cost, and time constraints. Remove blockers to success, managing stakeholders and engaging with governance as appropriate.
Develop motivated, functioning teams, empowering collaboration and delivery while giving direction and constructive feedback. Monitor the profile and health of teams and work with them to resolve issues.
Ensure that risks are identified, understood, and mitigated, involving specialists where necessary.
Manage engagement with technical and non-technical stakeholders. Collect and use feedback to measure, develop and enhance stakeholder relationships and resolve issues.
Act as a routine contact point for suppliers involved in delivery. Monitor supplier performance and help to resolve problems with suppliers.
Monitor project budgets, track actuals against forecasts, and report variances to governance forums.
Contribute to financial planning for technology delivery initiatives, ensuring alignment with organisational objectives and funding cycles.
What you will bring
Leading teams in different delivery approaches, such as Agile and Waterfall, guiding them in implementing the most appropriate methodology for the situation, while continuously reflecting and challenging them to inspect and improve processes.
Facilitating teams in the delivery of technology products and services throughout their lifecycle.
Creating the best team makeup for the situation, bringing people together into a motivated team, identifying and rectifying issues in the team dynamic.
Identifying, prioritising and managing risks, issues and dependencies.
Communicating and mediating between technical and non-technical stakeholders, managing stakeholder expectations, resolving issues and improving relationships.
Monitoring the performance of suppliers and acting as a point of contact with them.
Supporting procurement and commercial activities, including supplier negotiations and contract management.
Managing budgets and financial performance for technology delivery projects, ensuring compliance with governance and cost controls.
Exceptional pension: Employer contribution of 28.97%.
Generous leave: 25 days annual leave (rising to 30 with service), 8 public holidays, and 1 day for the King's Birthday.
Flexible working: Options include full-time, part-time, compressed hours, job sharing, and a hybrid model (minimum 60% on-site).
Learning and development: Access to training, technical accreditations, and funded qualifications (subject to approval).
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