Head Of Platform / Enterprise Architect - Salesforce

We are seeking an exceptional Head of Salesforce Platform / Enterprise Architect (Salesforce) to lead and evolve a complex multi-country Salesforce ecosystem. This is a senior group-level leadership role with end-to-end accountability for Salesforce strategy, architecture delivery and value realisation.

Reporting directly to the CTO, this role will shape how Salesforce delivers measurable business value at scale elevating it from a set of local implementations to a truly strategic enterprise platform.

Key Responsibilities

Strategy & Leadership

• Define and own the group-wide Salesforce vision, strategy and operating model
• Develop and communicate a clear multi-year roadmap aligned with business priorities
• Act as the executive-level owner and single point of accountability for Salesforce
• Partner with the CTO, EXCO and senior leaders to prioritise initiatives and investment

Technical Architecture & Integration

• Provide architectural leadership across core Salesforce products including Sales Cloud, Service Cloud, Experience Cloud, CPQ and Marketing Cloud as necessary
• Oversee integrations with key enterprise systems such as ERP, finance, data platforms and identity
• Guide decisions on configuration vs customisation and platform extensibility
• Act as the senior authority for complex technical decisions

Platform Ownership & Best Practices

• Establish and enforce global standards across architecture development, governance and security
• Drive consistency and reusability while balancing local regulatory needs
• Own data quality release management and platform performance standards
• Ensure Salesforce evolves as a scalable resilient enterprise platform

Business Engagement & Value Realisation

• Build strong relationships with stakeholders across commercial, operational and functional teams
• Translate business needs into scalable high-impact Salesforce solutions
• Drive adoption, user experience and change management
• Measure and report on ROI usage and platform effectiveness

Delivery & Operating Model

• Oversee delivery across internal teams and external partners
• Define the optimal operating model including centralised vs federated structures, centres of excellence and partner strategy
• Manage budgets, vendors and capacity planning

Key Stakeholders

• CTO and Executive Committee / Senior Leadership across the business
• Regional and country business leaders
• Product, Data Security and Architecture teams

• Significant experience leading Salesforce at enterprise or group level
• Strong technical understanding of Salesforce architecture and integrations
• Proven ability to define and enforce platform standards
• Track record of delivering measurable business value in complex multi-country environments
• Comfortable engaging senior stakeholders and technical teams
• Experience building and delivering strategic roadmaps

Desirable

• Salesforce certifications including Architect, Platform or Cloud
• Experience in federated or matrixed organisations
• Background in regulated or data-sensitive environments
• Experience modernising legacy Salesforce estates

Configured Recruitment is proud to be partnering with an organisation undergoing an exciting phase of growth and transformation. With a strong multi-country presence the business is investing heavily in its enterprise platform to drive scale efficiency and customer impact. **You will either come from a Platform or Enterprise Architecture background with extensive experience of working with Salesforce.**