IT Support Technician

The company are seeking an enthusiastic and highly motivated IT Support Technician to join our team. The successful candidate will support both Apple and Windows computers and software, while helping to maintain and develop our network infrastructure and servers across on-site and cloud-hosted environments. The role involves regular interaction with multiple teams across the business and may also include support with web-based projects, automated scripts and our internal FileMaker system, so experience in HTML, CSS, PHP and/or Python, or a genuine willingness to learn, would be highly beneficial.

Main Duties and Responsibilities

Fundamental responsibilities

General IT Tasks:

• Assist in the procurement and setup of new IT equipment.
• Planning, designing and building onsite IT systems.
• Participate in a range of varied IT projects across our facility.
• Contribute to the development and implementation of IT policies and procedures.
• Assist in maintenance of our onsite VOIP and camera system.

Technical Support:

• Provide first-level support for a range of Apple and Windows computers.
• Troubleshoot and resolve hardware and software issues.
• Assist users with software installation, configuration, and updates.
• Maintain documentation of support activities and resolutions.

Network Management:

• Assist in the installation and maintenance of network cables and switches.
• Monitor network performance and troubleshoot connectivity issues.
• Ensure network security protocols are followed.
• Participate in network upgrades and expansions as needed.

Software assistance:

• Assist in installation of software updates or new software packages.
• Assist artwork and design teams with management of Adobe Create Cloud.
• Assist other staff with Office and mail related issues.

Open-Source Software:

• Install, configure, and maintain open-source software solutions.
• Collaborate with other staff to identify and implement open-source software.
• Stay updated with the latest developments in open-source software and technologies.

Ongoing Development Responsibilities (training provided where needed)

Low Level Development Support:

• Aid users, using in house software built on FileMaker.
• Help in debugging and fixing various FileMaker scripts.
• Assist in the code base maintenance of internal web applications using HTML, CSS, PHP.
• Assist in maintenance of internal python scripts.
• Be happy and willing to learn and work within industry best practices with regards to hosted web applications and software development.

Ongoing digital systems development:

• Assist and support other staff members in various departments in modernising and improving current technologies.
• Help with installing and configuring new technologies to allow departments to grow or adapt to changes in the industry.
• Be willing to learn new technologies and techniques, either via internal or external training.
• Maintaining paperwork as necessary for the operation of the IT department
• You will be expected to carry out any other duties that may reasonably be required by the Company

The Company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company's business.

• Strong knowledge of Apple computers and macOS.
• Basic understanding of open-source software and its applications.
• Genuine interest and love of technology.
• Desire to help non-technical users make the most of technology.
• Familiarity with network infrastructure, including cable management and switch configuration.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.

Desirable:

• Knowledge of or experience working with FileMaker.
• Experience in working with Sage line 50.
• Basic knowledge of HTML, CSS, PHP, and/or Python.
• Experience with Linux or other Unix-based operating systems.
• Familiarity with IT service management tools and practices.
• Some experience working with Windows 11.

A leading & innovative British trade manufacturer of a wide range of corporate & promotional merchandise & beautiful gifts. They design, manufacture, print & finish all of the products they sell on site, with many unique products made from sustainable materials. Based in rural Herefordshire they employ 60 people at their factory in a team that has won many industry awards for their products and services. Sustainability is at the core of what they do, they are Charter Members of the trade association (the BPMA) with ISO9001 Quality & ISO14001 Environmental certification. They are also Sedex (Supplier Ethical Data Exchange) registered, members of Made in Britain, corporate supporters of The Woodland Trust & Herefordshire Wildlife Trust. They are also partnered with Ecologi & charitable supporters of The Hope Centre in Bromyard. The company believes in & prides itself in rewarding honesty, hard work, efficiency & creativity. They are open and inclusive. Different points of view are not only welcomed but encouraged & celebrated., To be the leading recruitment provider in our market. To provide unrivalled, fair and unbiased career advice that is of benefit to our candidates, whilst providing a personal, honest and professional recruitment experience to our clients. We achieve these results through our highly experienced, passionate and ethical team.