2nd Line IT Service Desk Engineers

We are looking for an enthusiastic and customer-focused IT Support Engineer to join our Service Desk team in our Worcester office, as well as delivering on-site assistance to our branches. In this role, you will act as the first point of contact for technical issues raised across the business, providing support via phone, email, and our ticketing system, as well as delivering on site assistance to our Foxtons front offices. You will play a key part in ensuring our staff have the tools, systems, and hardware they need to work effectively, while contributing to the smooth running of our IT operations.Key Responsibilities:Provide timely resolutions to user issues via phone, email, and our ticketing system, along with on site support for Foxtons branches.Administer and manage user accounts and permissions within Active DirectorySupport and troubleshoot in house CRM softwareDeliver a high standard of professional customer service both remotely and face to faceAccurately log and document all issues, actions, and resolutionsManage and administer mobile devices and the telephony networkIdentify trends through data analysis to support effective Problem ManagementLiaise with external vendors and third party providers when necessaryEscalate issues and collaborate closely with internal teams, including Development Support and InfrastructureBuild, configure, and deploy laptops and end user hardwareDiagnose, triage, and resolve hardware issues across laptops, desktops, peripherals, and network devicesPerform routine hardware maintenance, upgrades, and component replacements to ensure optimum performance

Key RequirementsA full, current UK driving licenceExperience providing IT technical support across hardware and softwareHigh proficiency in Windows 10, 11 and macOS administration and supportExperience with Exchange/O365 administration and supportStrong knowledge of Microsoft applicationsActive Directory administration, including DNS/DHCPExperience troubleshooting basic networking, software, and printing issuesExcellent communication skills with a professional approach to customer serviceStrong time management skills and the ability to work calmly under pressureAbility to build and maintain strong customer relationshipsExceptional customer service skills, with experience supporting diverse user groups, Job Description 2nd Line Technical Support Engineer / IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk,..., We are looking for an enthusiastic and customer-focused IT Support Engineer to join our Service Desk team in our Worcester office, as well as delivering on-site assistance to our branches. In this role, you will act as the first point of contact for technical issues raised..., Job Description Corporate Service Desk IT Technician Looking for an experienced 2nd Line Support person to work for an MSP based on a client site supporting the head office and management team. This is an office based 5 days per week position in London SE1. To apply you..., 2nd Line IT Service Desk Engineer Surrey - x5 Days a week onsite My client within financial services based in the Surrey area are recruiting for a 2nd Line IT Service Desk Engineer. As a 2nd Line IT Service Desk Engineer, you will be providing IT support to end..., Senior 1st- 2nd Line Support / Service Desk Analyst /IT Support- Based in Manchester- Mon - Fri needed to provide end user support - Hybrid role. As 1st- 2nd Line Support / Service Desk Analyst /IT Support you should have some of the following skills: Microsoft Windows..., Salary: £26,500Job Type: Full timeContract Type: PermanentLocation : Sheffield Role Purpose The Second Line Service Desk Engineer provides advanced technical support to Millgates managed service clients, acting as an escalation point for the 1st Line team. The role...

Job Description Service Desk Engineer Hybrid working following successful completion of 3 month induction. We are seeking a proactive Service Desk Engineer to join our Service Delivery Team, delivering top-tier IT support both remotely and on-site. Responsibilities: -...

We Offer£25,000 per annumFully taxed and insured company car for travel to offices.Company phone and laptop providedExposure to a dynamic, fast paced business environmentOpportunities to work with varied technologies and expand technical expertise, £35,000 - £40,000

2nd Line Service Desk Engineer £35,000 - £40,000 + benefits including generous pension and holiday, bonus, private healthcare Epsom, Surrey, KT17 Our client is an extremely well-established (100+ years), independent financial services organisation with an outstanding...

2nd Line Service Desk Engineer

Gold Group £35,000 - £40,000, Millgate £26,500

Salary: £26,500Job Type: Full timeContract Type: PermanentLocation : Sheffield Role Purpose The Second Line Service Desk Engineer provides advanced technical support to Millgates managed service clients, acting as an escalation point for the 1st Line team. The role...

As Londons number 1 estate agency brand,* our customers choose us because we get it done. And we know its our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industrys most influential professionals.Is it important for you to know our Corporate Social Responsibility before you apply? Great, its important to us too. Whether were providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners lives across all 32 boroughs.* TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level, Job Description At American Golf, we are more than a retailer we are a community united by a shared passion for the game. As Europe's leading golf retailer, we strive to provide everything a golfer needs while creating a workplace where people feel supported, valued, and...