IT Support Engineer - 1st/2nd Line

Are you an experienced 1st/2nd Line IT Support Analyst with a passion for solving problems, supporting people, and working across varied environments?

Would you thrive in a tight-knit, collaborative team with a refreshingly human approach to service delivery?

You'll be joining a small MSP providing IT support to over 40 clients across the UK, with user bases ranging from 5 to 400 users. You'll be at the heart of their service desk, providing day-to-day support across desktop, server, and cloud environments, picking up a mix of self selected and allocated tickets.

Stratford upon Avon based office, 1x day per week office-based. Occasional client site travel when required (full license and car is desirable) Permanent opportunity Salary of £30,000-£35,000 + a discretionary company bonus scheme

Ideally you'll have experience supporting the following:

• Windows Desktop OS (Registry, Services, Group Policy, MDM)
• Office 365, SharePoint, Entra ID, Intune, Exchange
• Windows Server, Active Directory, Hyper-V, VMware
• Event Viewer, PowerShell
• Networking fundamentals - routing, switching, firewalls, Wi-Fi
• Mac, Android, iOS, and printer troubleshooting

• Ideally 3+ years' experience in 1st/2nd line IT support
• Comfortable working across varied environments and adapting quickly
• Confident communicator with strong diagnostic and problem-solving skills
• A real appetite to learn, progress and contribute ideas

Warwickshire - 30k - 35k Annual £30k - £35k GBP Full Time Posted by: Big Red Recruitment Midlands Limited Posted: Monday, 23 March 2026

Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.