IT Support Engineer

My client is looking to appoint a Technical Support Engineer to join their Systems Engineering team. This is a key role acting as the engineering interface for customer support, working on technical issues that go beyond standard troubleshooting workflows. You'll be the point of escalation for complex faults across mechanical, electrical, software, and networking systems, ensuring customers receive fast, accurate, and technically sound resolutions. You'll work closely with Systems Engineering, Electrical Design, Mechanical Design, Software, IT & Security, and the Commercial Support team, becoming a central figure in ensuring products perform reliably in the real world. The Role You will:

• Own the technical support function from an engineering perspective, resolving escalated issues requiring deeper technical investigation
• Manage and maintain the technical support database, prioritising issues, updating tickets, and communicating directly with customers
• Perform trend and data analysis to identify recurring problems, risks, or improvement opportunities
• Provide remote and on-site support to resolve complex technical problems
• Coordinate support from other engineering subject matter experts when required
• Recommend product, system, or process improvements based on ticket trends or customer feedback
• Produce high-quality documentation and technical guides to support ongoing troubleshooting
• Follow established support workflows while helping improve the process where needed
• Work closely with cross-functional engineering teams to ensure solutions are aligned with system architecture and business processes

Do you enjoy getting hands-on with technical problems and digging deep to find the true root cause? Do you thrive in roles where every day brings a different challenge? Are you looking for a position where your engineering expertise genuinely improves customer experience and product performance?, + A Degree, HND, or equivalent in Systems, Electrical/Electronic, Software, Mechanical, or similar engineering discipline

• Experience in a technical engineering role with exposure to complex systems

• Strong ability to understand and analyse system architectures across mechanical, electrical, software, and networking domains

• A structured, process-driven approach to technical problem solving

• Excellent communication skills with a professional, customer-facing manner

• Strong IT skills and good documentation discipline

• Experience working with cross-functional teams and managing multiple technical tasks

• Diligent record-keeping capability and configuration management awareness Desirable Experience

• Maritime, automotive, aerospace, or similar technical sector experience

• Working with autonomous or robotic systems

• Understanding of CAN, IP networking, and serial communications

• Knowledge of communication systems (RF, 4G/5G, Satcom)

• Basic electrical engineering (12/24V) and safe working knowledge

• Experience with remote support tools or platforms Why This Role? This is an excellent opportunity for an engineer who enjoys solving technical puzzles, working directly with customers, and improving systems through real-world insights. You'll have true ownership of complex support issues and the chance to influence product development and reliability.

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