Client Operations Change and Improvement Lead

We are working with a leading international technology services organisation seeking a Client Operations Change & Improvement Lead to drive operational transformation across their EMEA business. This is a key role focused on delivering impactful change initiatives across client operations, ensuring new processes, systems and ways of working are successfully embedded across the organisation. The successful candidate will play a central role in aligning operational improvements with wider business strategy, enabling teams to adopt new approaches and ensuring measurable outcomes are achieved. The Role You will lead and deliver business change initiatives across multiple operational teams, working closely with senior stakeholders to ensure successful adoption and long-term sustainability of change programmes. Key responsibilities include:

• Leading end-to-end change management activities for complex operational transformation initiatives
• Developing and executing structured change strategies and adoption plans
• Partnering with project teams and senior stakeholders to drive successful change outcomes
• Supporting teams through organisational change by delivering clear communication, training and engagement strategies
• Embedding agile ways of working and supporting delivery teams using frameworks such as Scrum or Kanban
• Measuring change adoption and success through defined KPIs and metrics
• Identifying opportunities for operational improvement and workflow optimisation
• Coaching internal teams and stakeholders on change management best practice
• Ensuring initiatives align with broader strategic, operational and commercial objectives We are looking for someone who combines strong change management expertise with commercial awareness and excellent stakeholder engagement skills. Key experience includes

• Proven experience delivering business or operational change programmes
• Experience applying structured change methodologies such as ADKAR / Prosci
• Exposure to Agile delivery frameworks (Scrum / Kanban)
• Experience working with tools such as Jira
• Strong stakeholder management and communication skills across multiple business levels
• Ability to translate strategic goals into practical operational improvements
• Experience driving adoption of new processes, systems or ways of working
• Strong analytical and problem-solving skills

• Competitive salary and benefits package