IT Infrastructure Analyst

The IT Infrastructure Engineer is responsible for maintaining, improving, and supporting the organisation's IT infrastructure. This role delivers high-quality 2nd and 3rd line support to over 600 users across 170+ retail and head office locations in the UK and Europe, while also contributing to infrastructure projects and system improvements., * Support, maintain, and optimise a multi-site IT infrastructure to ensure stability, performance, and security* Provide escalated 2nd/3rd line support for complex server, network, and application issues* Manage and support technologies including Nutanix, Microsoft Servers, Veeam, Entra ID, Office 365, Exchange, Cisco/Meraki networking, MPLS, RDS, SCCM, and patch management* Deliver a high standard of customer-facing technical support across stores and head office* Assist with the development and adherence to IT policies, procedures, and best practices* Design, implement, and support infrastructure upgrades and IT projects in collaboration with internal teams and suppliers, * Assist with the implementation, maintenance, and ongoing support of all hardware and software systems to ensure reliable and efficient operation.

Monitor and maintain a complex, multi-site IT infrastructure, including

• Strong experience supporting Windows 11 and Windows Server (2016-2025) at 2nd/3rd line* Virtual machine management and backup solutions* Router, firewall, and network administration* Proven ability to troubleshoot complex infrastructure issues in a multi-site environment

* Multiple servers across multiple locations o Nutanix virtual machine cluster running Microsoft Servers* Veeam backup infrastructure* Hybrid Entra ID environment* Hybrid Microsoft Exchange / Office 365 with Mimecast* Cisco and Meraki networking* MPLS network* Microsoft Remote Desktop Services applications* SCCM* Centralised patch management across desktops and servers