Digital Project Coordinator

ZPos Ltd
Burnham, United Kingdom
4 days ago

Role details

Contract type
Temporary to permanent
Employment type
Part-time / full-time
Working hours
Regular working hours
Languages
English, Dutch
Experience level
Senior
Compensation
£ 30K

Job location

Remote
Burnham, United Kingdom

Tech stack

Computing Platforms
Asana
VoIP
Software Systems
Trello
Wi-Fi Technology
Stripe
Operational Systems

Job description

About Us ZPos is a creative technology company based in South Marston, Swindon. We power thousands of restaurant and takeaway websites, online ordering systems, and hospitality software solutions across the UK, and we also support SMEs through our sister brands.We design and deliver everything from bespoke websites, software, and apps to integrated marketing, EPoS, and communication systems such as VoIP, WiFi, and branded print.The Role We are looking for a Digital Project Coordinator to take day-to-day ownership of the delivery of client website projects from sale confirmation through to go-live.You will be the main point of contact for clients during the delivery phase and the central organiser between internal teams. Your responsibility is to keep projects on track, maintain momentum, and make sure issues are resolved quickly and professionally.This is a fast-paced, communication-heavy role focused on organisation, coordination, and follow-through. You will manage multiple projects at the same time in a busy environment and will be expected to use your judgement to resolve delivery challenges independently.While we currently use Asana for project & task tracking, we welcome ideas and improvements to how we manage delivery and communicate across the business. You will play an active role in refining processes to help projects run more smoothly and predictably.Key ResponsibilitiesTake ownership of the delivery of client projects from sale confirmation through to launch (typically working with clients/staff to get a website built, and ensure anything services ordered are set up correctly).Act as the primary point of contact for clients whilst we build their solutions, managing expectations and maintaining clear communicationCoordinate work across design, development, content, and technical teams, balancing priorities and resolving day-to-day delivery challengesGather, track, and validate required client information such as logos, menus, domain access, content, and payment setupMaintain accurate project timelines, task lists, and checklists using our project management toolsActively drive actions and deadlines across teams, maintaining momentum and holding delivery accountableTake ownership of pre-launch delivery issues as they arise, working with internal teams and clients to resolve blockers and keep our client's projects moving, escalating only when resolution genuinely requires senior inputEnsure projects are completed to a high standard and are ready for handover to our account management teamsContribute ideas and improvements to delivery processes, documentation, and ways of working over timeWhat We Are Looking ForExperience coordinating clients and staff to fulfill a client's order/solution. Ideally working with similar products/services in an agency.Strong organisational skills and the ability to manage multiple projects simultaneouslyExcellent written and verbal communication skillsNaturally technically minded (we are an agency providing IT/tech products & services to businesses)Confidence dealing with clients and internal teamsComfortable taking ownership of delivery outcomes and making judgement calls in a busy environmentCalm, organised approach under pressureStrong attention to detail and pride in keeping work organisedAn analytical ability to identify and optimise processes, particularly around the lifecycle of a projectConfident using a variety of software platforms, and the ability to learn new tools quicklyDesirable ExperienceExperience coordinating website builds or digital servicesFamiliarity with task management tools such as Asana, ClickUp, Trello, or similarBasic understanding of domains, hosting, and online payments (for example Stripe)Experience working in a small to medium sized business or agency environmentWhat Success Looks LikeProjects are delivered on time and to a consistent standardClients feel informed, supported, and confident throughout the delivery processInternal teams are clear on priorities, responsibilities, and deadlinesDelivery timelines improve as processes become more consistent and effectiveClient onboarding satisfaction increasesWhy Join ZPosBe part of a fast-growing company making a real impact in the hospitality tech sector31 paid holiday days including bank holidaysBirthday day offHealthcare cash planEmployee benefits platform including CycleScheme and shopping discountsStaff discounts at our sister brands, including a coffee shopFree soft drinks, barista-grade coffee, tea, and fruitFree on-site parkingModern, well-equipped officesPaid volunteering daysBirthday gift allowanceCompany eventsCompany pension#J-18808-Ljbffr Similar jobs, Interv_l are currently supporting a fast-growing business operating within the UK energy infrastructure space, delivering projects across EV charging, power connections, and low-carbon technologies. 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