Technical Support Engineer (Mechanical)

An amazing opportunity for an engineer or candidate with some mechanical and a little electrical engineering understanding, to provide support to customers and the sales force team for technical matters, join a multinational engineering company, covering many sectors including automotive, aerospace, space, scientific, pharmaceutical, electronics, renewable energy, and food processing. This Technical support role will cover a mechanical product range, specialising in pneumatics, actuators and vacuums. Commercial and market awareness of the company's products. Supporting sales growth by training and proactive promotion of existing and new products. The focus for this role is mechanical products although the electrical / electronic interaction is becoming increasingly common., + Support for customer questions via phone and e-mail

• Process requests for special products and variations
• Analyse, check and report writing on customer product returns
• New product development proposal activity
• Market and competitor product analysis & understanding
• Supporting sales force with customer visits and application development
• Product management including training, new product introduction and supersession of discontinued product ranges

• Degree, HNC or HND in Mechanical Engineering or related discipline

• Able to communicate proficiently via telephone and email with both internal and external customers

• A methodical problem solver who is logical, organised and able to keep clear comprehensive records

• Ability to clearly and effectively present technical subjects, face-to-face and via webinar

• Experience working within an Engineering environment

• Hands-on testing and diagnostic experience

• Experience handling multiple projects with ability to prioritise, manage own time, and meet deadlines Desirable Experience:

• Hands-on testing and diagnostic experience

• Experience with a Special purpose equipment designer or manufacturer

• Pneumatic or hydraulic systems or system design experience

• Previous experience or working within a Technical Sales Support or applications role

Recruitment Manager at Chiltern Park Recruitment Over 10 years experience I strive to provide a precise, truly knowledgeable and quality driven service. We aim to offer a recruitment experience to both employers and candidates that is unrivalled in the marketplace, by being thoughtful, intuitive and professional.

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