Service Desk and Incident Management Lead
Role details
Job location
Tech stack
Job description
We're building a team to meet this challenge. We're quick to respond, innovate, and improve. We don't get too hung up on hierarchy or bureaucracy. If your ideas are good enough, we'll empower you to implement them. If you're the best person to talk to a customer, you'll get that opportunity, regardless of the title in your email signature. And when you need a hand, your team will always have your back.
We also don't believe there's a typical cyber security professional. We've built a team of intelligence analysts, technical specialists, software developers, investigators, risk managers, and more. You'll always find a range of perspectives and expertise to help you learn and grow.
If that sounds like your kind of team, we'd like to hear from you.
THE ROLEOur Incident Response Associates are a critical part of our Cyber Security division's success.
As a Response Associate (Technical Lead), you will deploy your incident response expertise in a senior delivery role across our incident response services.
You will work across the full lifecycle of security incidents to help our clients respond and recover, including:
Leading technical incident response from first contact through to closure: you will be the primary technical resource on response cases, deploying your own expertise and offering guidance to colleagues on your project team.
Overseeing host- and network-based incident response investigations: including triage, system recovery, technical evidence collection, and forensics, log, malware and root cause analyses.
Developing and sharing domain expertise: we will support you in growing your cyber expertise, including sharing it with the wider team through internal initiatives and programs.
Participating in an on-call rotation to provide 24X7X365 client incident coverage.
Other features of the role include:
Variety of casework: no day will be the same. Our team responds to a huge variety of incidents for both public and corporate clients.
Range of opportunities: you will have opportunities to broaden your security awareness into testing and advisory projects, in addition to deepening your incident response expertise.
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Requirements
WHAT WE'RE LOOKING FORCandidates with the following qualifications and experience are likely to succeed as Incident Response Associates at S-RM. That said, if you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box-we're looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.
We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives.
Experience: 5+ years' experience in a technical cyber security role. Direct experience working in an incident response team is beneficial but not essential.
Approach: an investigative mindset. You should be comfortable solving problems with limited information and guidance.
Threat intelligence: some demonstrable knowledge of cyber threat actors, and their tactics, techniques, and procedures.
Skillset: you should be comfortable using scripting to solve cyber security problems and ideally be able to demonstrate an interest in doing so, e.g. through your own research projects or prior experience.
Communication: you should be able to communicate your technical findings for a non-technical audience in a professional setting.
Qualifications: relevant industry certifications are not required for this role. However, holding any of the following is beneficial: GCFE, GCFA, EnCE, CFSR, CISSP, GREM, CCNA, MCFE, OSCP, Network+ and Security+., An interview to discuss your previous experience and broader competencies.
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Benefits & conditions
25 days holiday per year in addition to bank holidays (+1 day for every year of service up to a maximum of 30 days).
Matching pension contribution up to 7% (up to a maximum of 14% combined), and financial education
Life Insurance 4X Annual salary
Parental Support
Fertility treatment leave - 5 days of leave per cycle of treatment per year;
Maternity leave - 26 weeks of full pay followed by 13 weeks of half pay;
Paternity leave - 6 weeks of full pay.
Various Health and Medical Benefits
Private dental and medical insurance (taxable benefit);
Virtual GP for you and your family members that live in the same household;
Gym discounts for you and your partner;
EAP programme for you and your immediate family;
Free access to the mindfulness app Headspace;
The successful candidate must have permission to work in the United Kingdom by the start of their employment.
THE APPLICATION PROCESSWe want to get to know you, and for you to get to know us, to see if we'd be a good fit. We are responsive and respectful of people's time throughout our hiring process.
