Lead Security Operations Engineer
Role details
Job location
Tech stack
Job description
Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing.
The role of BOP spans project development (working with Government and others to design and launch the service), project management (coordinating the delivery phase, managing performance, and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments). Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilotlight, Trust for London, who, like us, are motivated by improving lives and changing the system for the better.
GMBOP is a subsidiary of Bridges Outcomes Partnerships, a not-for-profit social enterprise established to develop and deliver outcomes-based contracts in partnership with public sector commissioners and impact-driven delivery organisations.
About GMBOPGreater Manchester Better Outcomes Partnership (GMBOP) is a place-based partnership supporting people across Greater Manchester who are experiencing, or at risk of, housing insecurity and homelessness.
We bring together voluntary, community and public sector organisations to deliver joined-up, holistic and preventative support. Through our central hub and delivery partners, we ensure people can access the right support at the right time, without having to repeat their story.
Our work is grounded in a strengths-based and trauma-informed approach. We focus on people's assets, aspirations and choices - not just the challenges they face. We are committed to working collaboratively, promoting dignity, and improving long-term outcomes for individuals and communities.
We believe that people with lived experience and people who reflect the communities we serve bring essential insight, skills and leadership. We actively welcome applications from individuals with these experiences and from groups currently under-represented in the housing and homelessness workforce.
The Operational Lead plays a key role in ensuring the programme runs smoothly and delivers high-quality support for participants.
You will work closely with delivery partners to strengthen referral pathways, support effective programme delivery, and ensure learning and insights help the programme continually improve. You will also support the Programme Director in monitoring performance and achieving programme outcomes.
This is a collaborative role that involves building strong partnerships, using data and insight to inform decisions, and ensuring participants' voices help shape how services are delivered.
Key Responsibilities1. Referral, Engagement & Onboarding
Oversee referral processes across delivery partners to ensure they are accessible, responsive and effective.
Build and maintain positive relationships with referring agencies and stakeholders.
Monitor referral pathways, identify challenges and work with partners to improve engagement and flow.
Identify opportunities to widen referral routes and strengthen links with community organisations.
- Operational Management & Service Improvement
Provide operational guidance and support to delivery partners.
Identify barriers to delivery and work collaboratively to develop practical solutions.
Support a culture of continuous learning by sharing insights, good practice and emerging opportunities.
Help embed co-production, ensuring participants' voices and experiences shape programme design and delivery.
- Stakeholder & Relationship Management
Build strong working relationships with local authorities, delivery partners and community organisations.
Represent the programme in external meetings, networks and partnership forums.
Encourage collaboration across partners and promote shared learning and innovation.
- Data, Impact Management & Reporting
Support delivery teams to use case management and data systems effectively.
Analyse and interpret programme data to monitor performance and inform decision-making.
Work collaboratively with the programme analyst to develop clear and meaningful reporting for internal and external stakeholders, including commissioners and governance groups, helping to identify trends, insights and opportunities that strengthen service delivery and outcomes.
- Quality Assurance & Compliance
Support quality assurance processes such as case audits, observations and learning reviews.
Promote high standards of data integrity and ensure data protection requirements are met.
Work with delivery partners and commissioners to ensure outcomes are accurately recorded and evidenced.
- External Relations & Community Asset Development
Support the development of strong local networks and service pathways.
Identify community assets and resources that can strengthen support for participants.
Coordinate training, learning opportunities and shared development across delivery partners where needed.
Skills, Knowledge & ExperienceWe recognise that relevant skills and knowledge can come from many different routes, including employment, volunteering, community activity, education or lived experience.
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Requirements
Commitment to person-centred, strengths-based and inclusive approaches
Knowledge or understanding of housing insecurity, homelessness prevention, or the barriers people can face in accessing stable housing (this may come from professional experience, community involvement, or lived experience)
Ability to build positive and collaborative relationships with a wide range of partners and stakeholders
Strong communication skills, with the ability to present information clearly in writing and verbally
Confidence working with information or data to monitor progress, identify trends and support improvement
Ability to organise and prioritise work, managing multiple tasks in a dynamic environment
A proactive and solution-focused mindset, with the ability to identify challenges and work with others to find practical solutions
Experience contributing to the delivery or coordination of services, programmes or projects (this could come from a range of sectors including community, social impact, housing, youth, education or wellbeing)
It would be helpful, but not essential, if you also have:
Experience supporting partnership working across multiple organisations
Experience using case management or data systems
Experience of quality assurance, programme performance monitoring, or service improvement
Coaching, mentoring or facilitation skills
Ability to travel within the programme geography if required (We are happy to discuss flexible ways this requirement can be met.)
