Salesforce & Platform Administrator

Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

• Manage day-to-day Salesforce requests and support tickets from sales and cross-functional teams.
• Manage ongoing Salesforce enhancements and business requirements in partnership with IT and business leaders.
• Support and enhance Salesforce configuration including advanced data manipulation and integrations.
• Troubleshoot production issues in a timely manner and provide support when needed. Create and manage cases with Salesforce customer support as needed.
• Perform testing and customization of objects, fields, record types, page layouts, workflow and validation rules in Salesforce with input from business leaders.
• Maintain database integrity and accuracy via auditing, analysis, and clean up.
• Identify process inefficiencies and propose scalable, long-term solutions.
• Partner with internal stakeholders to gather requirements for enhancements and new functionality.
• Create and maintain documentation for administrative support and configuration maintenance.
• Work with developers and admins to test and deploy enhancements, integrations, and automations.
• Develop and maintain a deep understanding of Atlassian business processes in order to make recommendations for improvements to ensure efficient flow of critical business transactions.

• 2-4 years of experience as a Salesforce Administrator
• Certified Salesforce Administrator (ADM 201) required and Certified Salesforce Advanced Administrator (ADM 301) a plus
• Bachelor's degree in business or related field.
• Experience supporting sales teams in a fast-paced, high-ticket volume environment.
• Strong problem-solving skills and attention to detail.
• Comfortable working independently and prioritizing tasks in a dynamic setting.
• Excellent communication and collaboration skills.

Nice to Have

• Familiarity with tools integrated into Salesforce (e.g., Outreach, Clari, Gong, Ironclad).
• Experience with user provisioning and license management.

Atlassian's mission is to unleash the potential of every team. We build agile, DevOps, IT service management, and work management software to help teams organize, discuss, and complete shared work. Over 300,000 companies worldwide rely on Atlassian to work better together and deliver results. With Atlassian Rovo, teams can now find, learn from, and act on organizational knowledge faster using AI-powered search, chat, and automation agents—boosting productivity and collaboration across all their tools.