Helpdesk Administrator

CBW Staffing Solutions

London, United Kingdom

3 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Compensation

£ 32K

Job location

London, United Kingdom

Tech stack

Computer-Aided Facility Management

Microsoft Office

Job description

Handling incoming and outgoing calls to support the facilities function in a professional manner
Managing and maintaining the FM Helpdesk inbox
Scheduling reactive maintenance call-outs and prioritising urgent requests
Reviewing jobs logged throughout the day and allocating tasks to Engineers accordingly
Raising and processing purchase orders and supporting invoice administration
Issuing and closing both planned preventative maintenance (PPM) and reactive maintenance visits
Accurately inputting and updating data within the CAFM system
Assigning tasks via CAFM (Concept or similar system)
Raising corrective maintenance tasks following completed PPM visits
Supporting Office and Contract Managers with general administrative duties
Responding to queries from engineers, clients, and management
Organising daily workload to ensure service level agreements are met, * Maintenance Electrician
Cleaning Operative
Electrical Supervisor
Electrical Lead Engineer
Foot Mobile Engineer
Electrical Shift Engineer
Maintenance Electrician
Fire & Security Engineer
HVAC Contract Manager
Helpdesk Administrator
FM Contract Manager
Refrigeration Supervisor
Electrical Maintenance Engineer
Air Conditioning Engineer
Electrical/Mechanical Maintenance Engineer
Electrical Maintenance Engineer
Lead Engineer
Electrical Maintenance Enigneer
Technical Contract Manager
Cleaning Operative

Requirements

You will be part of a busy, fast-paced team supporting day-to-day facilities operations, where your organisational skills and attention to detail will be highly valued., * Previous Helpdesk experience within Facilities Management/Construction