Helpdesk Administrator

• Handling incoming and outgoing calls to support the maintenance function in a professional manner
• Managing and maintaining the helpdesk inbox, ensuring all queries are responded to promptly
• Scheduling reactive maintenance call-outs and prioritising urgent and emergency requests
• Reviewing jobs logged throughout the day and allocating tasks to engineers accordingly
• Raising and processing purchase orders and supporting invoice administration
• Issuing and closing both planned and reactive maintenance jobs
• Accurately inputting and updating data within internal systems/CAFM systems
• Assigning and tracking tasks to ensure timely completion
• Raising follow-on works and ensuring jobs are completed within agreed timeframes
• Supporting Office and Contract Managers with general administrative duties
• Responding to queries from engineers, tenants, clients, and management
• Organising daily workload to ensure service level agreements (SLAs) are consistently met, * Maintenance Electrician
• Cleaning Operative
• Electrical Supervisor
• Electrical Lead Engineer
• Foot Mobile Engineer
• Electrical Shift Engineer
• Maintenance Electrician
• Fire & Security Engineer
• HVAC Contract Manager
• Helpdesk Administrator
• FM Contract Manager
• Refrigeration Supervisor
• Electrical Maintenance Engineer
• Air Conditioning Engineer
• Electrical/Mechanical Maintenance Engineer
• Electrical Maintenance Engineer
• Lead Engineer
• Electrical Maintenance Enigneer
• Technical Contract Manager
• Cleaning Operative

Are you an experienced Administrator or Helpdesk professional looking for your next opportunity?

Do you want to grow your experience within a busy and expanding property maintenance environment?

This is an excellent opportunity to join an established property maintenance company based in Dartford on a permanent basis.

You will be part of a fast-paced team supporting day-to-day maintenance operations, where your organisational skills and attention to detail will be highly valued., * Previous Helpdesk or Administrative experience within property maintenance, facilities management, or construction

• Strong general administrative background with excellent attention to detail
• Working knowledge of CAFM systems (or similar job management systems) preferred
• Confident IT skills including Microsoft Office
• Strong communication and organisational skills
• Ability to work effectively in a fast-paced environment
• Full UK driving licence preferred (parking on site)

08:00am - 17:00pm Monday to Friday (Office Based) Up to £32,000 per annum Permanent role