Application Support Analyst - IT Services

• Provide Tier 2 technical support and functional configuration for a portfolio of enterprise applications, including Salesforce, FenX, Atlassian Suite (Jira, JSM, Statuspage, Compass, Assets), Slack, and Notion.

• Handle routine administration, user provisioning, and permission management within supported platforms.

• Troubleshoot complex issues and perform root cause analysis (RCA) for incidents, coordinating with vendors or internal dev teams when necessary.

2. Operations & System Support

• Partner with the Operations team to maintain and support mission-critical business systems, including our Core System.

• Monitor system performance and contribute to stability and reliability initiatives.

• Assist with the integration and maintenance of specialized departmental applications.

3. Process Improvement & Documentation

• Create and maintain clear documentation for standard operating procedures (SOPs) and knowledge base articles.

• Identify opportunities to automate routine tasks and improve support workflows.

• Provide guidance to junior team members and conduct training sessions for end-users to improve platform adoption.

We are looking for a proactive and detail-oriented Application Support Analyst to join our team. In this role, you will be responsible for the day-to-day configuration, maintenance, and smooth operation of our critical enterprise applications. You will act as a key technical resource, ensuring our systems are optimized and providing high-quality support to our global users., * Technical Expertise: Strong functional and administrative knowledge of either the Salesforce (Sales/Service Cloud) and eventually Atlassian Suite (Jira, JSM, Assets). * Proactivity: A "can-do" attitude-you don't just close tickets; you look for ways to make the system better for everyone. * Organization: The ability to manage multiple priorities in a fast-paced environment while meeting deadlines. * Empathy: A patient and supportive approach to helping colleagues solve technical frustrations. * Communication: Fluency in English (written and spoken) to effectively collaborate with global stakeholders. * Collaborative Spirit: You thrive in a multidisciplinary team and enjoy sharing knowledge with your peers. Nice to Have: * Certified Salesforce Administrator (ADM-201) or equivalent Atlassian certifications.

• Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Office: A fantastic location with excellent transport links.

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you're a collaborator who wants to help transform how businesses operate globally, get in touch - we'd love to discuss how Ebury can accelerate your career so you can shape the future., Ebury delivers sophisticated, integrated solutions - business accounts, hedging, and financing - on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally. Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 1,800+ Eburians across nearly 70 cities and we're always looking to add to our team. At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage. The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars. We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story. Business analyst