Line Infrastructure Engineer
Role details
Job location
Tech stack
Job description
Supporting day-to-day IT infrastructure including servers, storage, networking and cloud platforms
Performing system health checks and reporting issues
Carrying out approved configuration changes and maintenance
Service Requests & Incident Management
Acting as an escalation point for complex service desk tickets
Troubleshooting and resolving technical issues
Escalating recurring or design-level issues with clear documentation
Security & Compliance
Applying patching, security configurations and access controls
Supporting compliance frameworks including ISO 27001, GDPR and Cyber Essentials
Assisting with audit preparation and documentation
Network Support
Supporting LAN, WAN and Wi-Fi environments
Assisting with configuration of switches, firewalls and network devicesMonitoring performance and highlighting capacity or reliability concerns
Cloud & Virtualisation
Supporting Azure and virtual environments under senior guidance
Provisioning systems using approved build standards
Monitoring utilisation and identifying optimisation opportunities
Disaster Recovery & Backups
Supporting backup systems and disaster recovery solutions
Participating in failover testing and documenting results
Escalating risks or failures
Collaboration & Vendors
Working with internal teams and global IT functions
Supporting vendor interactions and providing technical input
Assisting with procurement and third-party support coordination
Hardware, Software & Documentation
Installing and maintaining hardware and software
Ensuring systems are patched and up to date
Maintaining documentation, knowledge base articles and procedures
Continuous Improvement
Identifying opportunities for improvement and automation
Staying up to date with new technologies and best practices
Helpful extras
Opportunity to contribute to infrastructure projects (implementation, testing, documentation)
Exposure to a wide range of technologies including:
Azure, VMware ESXi, Active Directory, DNS, Fortinet, Veeam, Windows Server & Windows 11
Ideal for someone looking to grow further into infrastructure and cloud engineeringCollaborative, structured IT environment with global interaction
Requirements
Minimum 4+ years' experience in a 2nd Line (or above) support environment
Strong troubleshooting and analytical skills
Good knowledge of server administration, networking and Microsoft cloud platforms
Experience with virtualisation (VMware or Hyper-V)
Understanding of security fundamentals (patching, endpoint protection, access control)
Experience working within ITIL-style processes (incident, request, change management)
Ability to communicate technical issues to non-technical users
Nice to have's
Experience with Microsoft Azure, Defender, Entra ID, Intune, Exchange Online, SharePoint
Exposure to Fortinet (FortiGate, FortiSwitch, FortiAP etc.)
Experience with Veeam Backup & Replication
Knowledge of Linux, SQL or automation tools
Experience with HaloITSM, NinjaOne or Confluence
Relevant certifications (Microsoft, VMware, CompTIA etc.)
