Customer Operations Manager (IT Service Desk

What you'll be doing:Are you a strategic, customer-focused leader with a passion for operational excellence and service innovation? At Atech, we're looking for a Customer Operations Manager (IT Service Desk) to lead and optimise the daily performance of our high-impact IT Service Desk. This is a 12-month fixed-term contract to cover maternity leave., Lead and own the operational day-to-day IT Service Desk, including ITIL processes, documentation, and inform tooling decisions to ensure Atech drives efficiency for our customers and Service Desk.

Drive SLA adherence, customer sentiment, and service quality.

Champion technical process ownership and continual service improvement.

Collaborate closely with our Security Operations Centre (SOC).

Resolve recurring issues at the root and deliver measurable improvements.

Coach and manage team leaders to foster a culture of excellence.

Own key KPIs including CSAT, escalations, and service efficiency., What you'll be doing:Are you a strategic, customer-focused leader with a passion for operational excellence and service innovation? At Atech, we're looking for Customer Operations Manager (IT Service Desk) to lead and optimise the daily performance of our high-impact IT..., Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? 12 Month FTC About the Team The Accounts Payable team is responsible for the process to..., Are you a proactive Senior People Business Partner looking for a part-time (30 hours per week) HR opportunity working for a brilliant national charity on a 12-month FTC? I am delighted to be partnering with Refuge the UK's leading domestic abuse charity to recruit a values...

This is a senior leadership role ideal for someone who thrives in fast-paced environments, has deep technical expertise, and excels at driving service improvements that make a real difference for customers., Have proven experience leading high-performing IT Service Desk teams with strong capabilities in team leadership, performance management, and stakeholder engagement.

Have a deep knowledge of Microsoft cloud technologies - particularly Azure, Modern Workplace, and Microsoft Security - and how they impact service delivery and customer success.

Have excellent expertise in leveraging Service Desk management platforms to drive operational efficiency and consistency, aligned with ITIL best practices.

Can demonstrate strong commercial acumen with an understanding of how Service Desk operations support business growth and capacity planning.

Have a track record of delivering measurable service improvements and operational excellence.

Possess outstanding communication, organisational, and mentoring skills, with the ability to lead and inspire a 'best in class' service team.

Who you'll be doing it for:Atech, part of the Iomart Group, is a highly accredited Microsoft Partner that delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365. Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas: Azure infrastructure managed service Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop Managed Security and SOC with Microsoft Defender, Sentinel