Senior Cloud Technician

What you'll be doing: Join Atech as a Senior Cloud Technician, where you'll be working closely with law firms and legal professionals, supporting the cloud environments that keep their practices running smoothly. In this role, you'll handle escalated tickets from 1st line, taking ownership of more complex issues and ensuring our clients receive fast, expert-level support. You'll support and maintain Windows Terminal Servers, alongside working with Azure-based platforms. A large part of your role will focus on the legal sector's core applications - especially Partner for Windows (P4W). Your technical expertise combined with excellent customer handling skills will make a real difference to our clients operations. We want to hear from you if you: Can feasibly commute to Romford Have experience with Microsoft 365 and a good understanding of Azure and Intune Are comfortable working with Windows Server and Active Directory Have previously worked in a customer support or service desk, As a Senior Cloud Technician, you will support cloud environments for law firms, handling escalated tickets and ensuring expert-level support. You will maintain Windows Terminal Servers and work with Azure-based platforms, focusing on core applications for the legal sector.

Microsoft 365, Azure, Intune, Windows Server, Active Directory, Customer Support, Service Desk, Workload Management, Communication, Learning, Legal Sector, Technical Expertise, environment Can manage and prioritise your workload effectively in a fast-paced setting Communicate clearly and confidently, both in writing and verbally - especially with demanding customers Are eager to learn new technologies and continually expand your skillset (Desirable) Have experience working within the legal sector as part of an internal IT support team What's in it for me? Competitive salary + benefits Who you'll be doing it for: Atech part of the Iomart Group is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365. Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas: Azure infrastructure managed service Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop Managed Security and SOC with Microsoft Defender, Sentinel What to do next: Please