End User Computing (EUC) Engineer - Intune, Endpoint Performance, M365, Laptop Configurations

• Design, build, deploy, and maintain end user devices (desktops, laptops, mobile devices, and peripherals)
• Provide 3rd line support, ensuring timely resolution of complex end user issues with minimal disruption
• Manage and support Microsoft 365 services, including OneDrive and associated security features
• Administer and optimise endpoint management solutions (eg Intune, SCCM, Autopilot)
• Maintain and improve standard operating environments (SOE), device builds, and configurations
• Ensure endpoint compliance with firm security policies and regulatory requirements
• Package, test, and deploy client-side applications
• Maintain and update Azure Virtual Desktop (AVD) Windows images
• Manage application updates and version control across the estate
• Monitor and optimise end user performance using DEX tools (eg Nexthink)
• Develop and maintain PowerShell scripts to automate processes and support tasks
• Collaborate with application teams on rollouts, upgrades, and firm-wide initiatives
• Produce and maintain technical documentation and knowledge base articles

Essential:

• Proven experience in a similar EUC role within a professional services environment
• Strong knowledge of Windows 11 and Microsoft 365
• Experience with endpoint management and DEX tools (eg Intune, SCCM, Nexthink)
• Experience deploying devices using Intune Autopilot
• Solid understanding of Active Directory, Azure AD, and Group Policy
• Experience with application packaging and deployment
• Strong troubleshooting skills across hardware, software, and user-facing applications
• Experience managing mobile devices (iOS)
• Hands-on experience with PowerShell Scripting for automation
• Excellent communication skills, with the ability to support senior stakeholders
• Familiarity with legal applications and document management systems (eg iManage)
• Ability to analyse endpoint data to drive proactive improvements

Desirable:

• Experience with Dell and Lenovo hardware (drivers, BSOD troubleshooting)
• Experience with Azure Virtual Desktop and image management