IT Officer

Reporting directly to our Data & Technology Manager, you'll be a key member of our team in delivery IT services. You'll deal with incoming IT Support tickets as well as supporting colleagues deliver new and improved digital services. Some of your key responsibilities will include:

• Provide high-level technical support by diagnosing, resolving, and managing IT and telephony issues, ensuring effective handling of support tickets and escalation to third-party providers only when necessary

• Lead the development, testing, implementation and maintenance of IT and telephony systems and projects in partnership with external support providers, ensuring systems remain secure, reliable and fit for purpose.

• Maintain robust governance of IT operations, including backups, system health checks, patching, software licensing, asset registers, and user access controls to ensure regulatory compliance and operational continuity

• Supervise, develop and support the Senior IT Assistant and wider colleagues, ensuring high-quality service delivery, effective issue resolution, and continuity of IT operations across the organisation

• is educated to HNC/HND level in IT (or equivalent experience)
• is educated, or willing to study towards, Microsoft Certified: Azure Fundamentals (AZ-900) or Microsoft 365 Certified: Fundamentals (MS-900)
• has 1 - 3 years' experience in IT Support /Helpdesk
• has basic networking knowledge (DNS, DHCP,TCP/IP)
• is a proactive problem solver who enjoys diagnosing complex issues, uses initiative to resolve problems before escalation, and takes ownership of outcomes
• looks for opportunities to improve processes, strengthen system reliability, streamline service delivery, and enhance user experience.
• has strong customer service skills and the ability to communicate effectively with non-technical users
• can commit to living the values of the Association

£42,707 to £46,895 (EVH Scales PA22-PA25) plus allowances Final Salary Pension Scheme Salary Sacrifice Schemes

Are you ready to join one of the UK's most innovative housing associations?

It's been 17 years since we became a .com company, and we are on a mission to provide 'Healthy Happy Homes', with a reputation for providing first class affordable housing and services.

We are recognised as a pioneer in digital housing services, with almost 80% of all tenant transactions online and 91% of tenants signed up to our tenant portal. Our tenant-facing technology is at the cutting edge of the sector, including a 24/7 digital lettings service, a centralised hub - integrated with a variety of 3rd parties - to provide everything from repairs and maintenance through to live chat and support, and AI-powered call summarisation technology. We are driving a digital-first culture by enabling high online engagement to ensure we continue to provide first-class affordable rented homes combined with excellent customer care, support and maintenance services.

Although it's a digital-first business, we have a welcoming office in the beautiful market town of Haddington, East Lothian-home to a vibrant team of colleagues., As EVH Full Members, we offer an excellent package, including:

• 40 days annual leave
• Final Salary Pension Scheme
• Car and Mobile Phone Allowances
• Simply Health membership
• Salary Sacrifice Schemes (Pensions, EVs, Bicycles, Childcare)

All available from day one.

60% workplace attendance is normally expected each week with the option to work the remainder remotely.

Ready to take the next step in your finance career? To download a recruitment pack and apply please visit: IT Officer - East Lothian Housing Association

East Lothian Housing Association Group is committed to promoting an environment of respect, understanding, encouraging diversity and eliminating discrimination.