2nd Line Support Engineer

As a 2nd Line Support Engineer, your responsibilities will include…

• Responding to and resolving tickets, customer issues, incidents, and queries

• Provide onsite/remote support in positive and proactive manner

• Working on a blend of IT support, networking, telecoms and server work

• Installing/setting equipment on client site to the highest possible standard

• Working with team on issue escalation/troubleshooting 3rd party applications

• Taking ownership of assigned and adopting a 'hands on' problem solving approach

Are you a technical wizard with a knack for customer service?

Have you got a brain for problem solving and a desire to learn?, * Ideally 2- 3 years' experience in an IT role within an MSP

• Knowledge on Windows Server, Backups, Virtualisations, Antivirus, Office 365, Networking essentials, Windows OS etc and Microsoft desktop operating systems

• Microsoft Active Directory & Microsoft Exchange 2007 - 2016

• Passion for delivering great customer service both remotely and in person

• Knowledge of Azure, telecoms, Draytek and Ubiquiti is beneficial

• Be efficient, adaptable, flexible and hold a Clean UK driving license

In return, the successful 2nd Line Support Engineer will receive a salary of £35,000 to £40,000, plus the following benefits…