ACO Support & Service Manager

Within Cash Management, Implementation & Service (I&S) oversees account opening and maintenance for corporate clients. Key activities include implementing cash management solutions such as Cash Manager and Local/Cross-Border Pooling, as well as providing daily service support and electronic banking assistance. The Client Service Officer acts as the main contact for clients, handling payment monitoring, inquiries, and coordination with internal teams to ensure prompt delivery. Their role is essential in maintaining high client satisfaction and making it easy to do business with DB., * Oversee the full client lifecycle including onboarding, KYC/due diligence, periodic reviews, and maintenance of accurate, compliant client records.

• Serve as the primary point of contact for a portfolio of corporate clients, managing service needs and handling account- and transaction-related inquiries.
• Monitor payments and coordinate closely with internal and international teams to deliver timely solutions for client issues.
• Identify and escalate financial crime risks, ensuring timely completion of all KYC and due-diligence requirements while partnering with Compliance, Legal, and Operations.
• Lead escalation meetings for Cash Management matters and act as the central liaison between clients and internal departments, including support for electronic banking.
• Maintain high client satisfaction and proactively identify cross-selling opportunities to pass on to Sales.

Do you have experience in Salesforce?, Do you have a Master's degree?, * Bachelor's degree, banking apprenticeship, or equivalent.

• Knowledge of corporate cash management and SEPA/domestic/international payment systems.
• Proven experience in a client service role within financial services, demonstrating a commitment to delivering high standards of client care and operational excellence, combined with strong interpersonal and problem-solving abilities.
• Strong understanding of KYC and financial crime risk frameworks.
• Excellent coordination and communication skills, Fluent in English and German (mandatory), French is beneficial depending on location.
• Experience working with Salesforce or Client Risk Viewer (CRV) systems is a plus.

For over 150 years we have been there for our clients every step of the way. Our purpose: ‘Dedicated to our clients’ lasting success and financial security at home and abroad’ guides our vision and strategy, and is brought to life by our culture. With a global presence in about 60 countries, and a diverse workforce of more than 90,000 people, we know that each individual’s daily actions shape our culture. 

Deutsche Bank Technology in Berlin

DB Technology is a global team of tech specialists, spread across multiple trading hubs and tech centres. We have a strong focus on promoting technical excellence – our engineers work at the forefront of financial services innovation using cutting-edge technologies.

Our Berlin location is our most recent addition to our global network of tech centres and growing strongly. We are committed to building a diverse workforce and to creating excellent opportunities for talented engineers and technologists. Our tech teams and business units use agile ways of working to create #GlobalHausbank solutions from our home market.