Technical Support Supervisor
Role details
Job location
Tech stack
Job description
organisations and occasionally there are problems experienced by users - component failures, software bugs, documentation issues or the customer may simply need guidance and/or advice. The Candidate: You will be a motivated leader with a background in technical support or engineering, ideally with exposure to GNSS systems (GPS, Galileo, Glonass, etc.). You'll have experience managing or supervising multi-national teams, excellent communication skills, and a flexible, pragmatic approach to problem-solving. The ideal candidate will be someone seeking to develop their leadership skills further, rather than a long-established senior manager. The Role: This is a supervisory position with a mix of management and hands-on responsibilities, focused on the EMEA Technical Support team. You will oversee daily operations, resource allocation, and customer satisfaction, while also ensuring smooth coordination with other global regions. The role provides a chance to combine people leadership with technical involvement, making it ideal for someone looking to step up into a broader leadership capacity. Duties: * Lead, manage, and develop the EMEA Technical Support Engineers. * Set goals, monitor performance, and focus on team development. * Coordinate with other global support teams and act as point of contact for escalations. * Ensure KPI targets are met and customer satisfaction is maintained. * Oversee ISO9001 compliance and drive process improvements. * Manage resource levels, lab environment, spare stock, and assets. * Provide input into reports, KPI reviews, and budget requirements. * Represent the support function in roadmap reviews and customer visits. * Collaborate with professional services and global support managers to align processes. Requirements: * Qualification in a relevant Engineering discipline. * Good understanding of GNSS systems (SBAS, Beidou, IRNSS, GPS, Galileo, Glonass). * Experience managing or supervising technical teams, ideally, A competitive technology solutions provider in Paignton is seeking a Technical Support Supervisor to lead the EMEA Technical Support Engineers. This role involves both management and hands-on responsibilities, overseeing daily operations and ensuring customer satisfaction...., Are you a skilled or semi-skilled Machine Operator looking for your next challenge? Join a high-performing team at a leading company providing printing services across multiple industries. As a Machine Operator, you will take ownership of your work, meet production targets,..., Title: Healthcare Assistant Location: Exeter Hours: 40 Hours per week Salary: £27,040 per annum Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years,..., Our client, a local authority in Devon is currently seeking an experienced Area Team Manager to join their Development Management service. This is a senior role responsible for leading a team of planning officers while managing major and strategically significant planning...
Requirements
across multiple countries. * Excellent English communication (written & verbal). * Strong problem-solving and decision-making skills under pressure. * Ability to prioritise effectively and manage multiple tasks. * Willingness to travel internationally (up to 10%). Desirable: Experience with Spirent GNSS Simulation systems, project management, or formal management training. To apply for this Technical Support Supervisor permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies. #J-18808-Ljbffr