People Business Partner - Scale & Change (FTC)

Travel Chapter is growing at pace. Our teams are scaling, our functions are maturing and our culture is moving forward with purpose. The People Team plays a critical role in that journey and we are looking for a People Business Partner who brings expertise, clarity and authenticity.

This FTC role will support priority business activity over the next 12 months, with scope for extension as our organisational needs evolve. It would suit someone who enjoys pace, is comfortable with change and can land impact quickly.

This role also plays a key operational leadership role within the People Team, overseeing the delivery of high-quality People services and ensuring a consistent, efficient and people-centred experience across the employee lifecycle.

Most importantly, it's for someone who is brilliant and grounded. Skilled and humble. Confident and genuinely collaborative.

What will I be doing?

You'll partner closely with leaders and teams, providing practical guidance across performance, capability, workforce planning and organisational change. You'll be a steady voice in complex moments and a thoughtful challenger when it's needed.

Alongside your partnering responsibilities, you'll lead and oversee the delivery of our People Shared Services function, ensuring that our People processes run smoothly, consistently and in line with best practice.

You'll also support TUPE transitions and integration, ensuring we balance operational requirements with a people-centred experience.

Working closely with Talent Acquisition and Learning & Development, you'll help ensure a seamless experience from attraction through to development and offboarding, while continuing to shape how we work as a People Team., Lead People initiatives across the full employee lifecycle including workforce planning, restructuring, resourcing, talent, pay and reward, performance and engagementLead and oversee the People Shared Services function, ensuring efficient, accurate and high-quality People administrationManage, coach and support People Team Assistants, setting clear priorities and maintaining strong service delivery standardsEnsure People queries are managed effectively and escalated appropriately where neededOversee employee lifecycle administration including contracts, onboarding, changes and offboarding processesMaintain accurate People systems (HiBob) and ensure data integrity, compliance and GDPR standards are metSupport recruitment processes, including oversight of Teamtailor ATS, interview coordination and candidate experienceWork closely with Talent and Development to support learning coordination and LMS activitySupport TUPE processes and employee transfers, ensuring smooth transitions and positive employee experiencePartner with managers and teams to drive morale, productivity, retention and absenteeism outcomesEmbed a high-performance culture through effective coaching, performance and absence managementManage complex employee relations matters with confident, pragmatic and legally-sound adviceCollaborate across the People Team to support a healthy, engaged and empowered workforceAdapt quickly to change with resilience and a solutions-focused mindset

We know the perfect candidate who ticks every box doesn't exist, so if you're excited by the role and can do most of the below, we'd love to hear from you.

Experience in a People Business Partner or operational People leadership roleExperience leading or overseeing a People administration or shared services functionExperience managing or supporting team membersStrong experience across the full employee lifecycle and operational People processesExperience in a scaling or multi-site organisation, ideally with change or TUPE exposureTUPE knowledge including integration and employee experienceExperience working with HR systems (e.g. HiBob) and ATS platforms (e.g. Teamtailor)A track record of improving People processes and service deliveryStrong experience in performance and absence management with high standards for accountability

Skills And Attributes

Excellent interpersonal, coaching and influencing skills with credibility at all levelsConfident and proactive, with the ability to influence People processes and initiativesStrong organisational skills with high attention to detail and accuracyAdaptable, energetic and comfortable working at paceConstructive and solutions-focused when challenges ariseCalm under pressure with sound judgement in sensitive situationsPassionate about engagement, culture and building an inclusive workplaceGenuine, straightforward communicatorHigh levels of discretion and professionalism when handling confidential information, CIPD Level 7 (or equivalent experience) preferred

25 days annual leave plus bank holidays (pro-rated for FTC)A special day off for your birthday or a loved one's birthday£500 paid towards a holiday of your choice (eligibility rules apply)A paid volunteering day for a charity you care aboutFriends and family discount schemeLife assuranceSocial clubs for a range of interestsFun events throughout the year including our famous Christmas parties Who are we? We're Travel Chapter, the holiday home people, and we're on a mission to showcase great places to stay across the UK. We've grown from a small South West agency to one of the market leaders in our industry, but we've never lost our values or people-first ethos. We are proud to have been recognised as one of The Sunday Times Best Places to Work 2024. Our culture is inclusive, friendly and fair, encouraging people to explore new ideas and push boundaries. We learn when things don't go to plan, adapt quickly and keep evolving.