Technical Support Engineer
Role details
Job location
Tech stack
Job description
We are looking for a highly skilled and motivated Technical Support Engineer to join our IT Services team. This is a key technical role providing expert support for end user computing across the University.
This role is ideal for someone who enjoys problem-solving, delivering great customer service, and working with a wide range of modern desktop technologies.
University of Bradford
At the University of Bradford, our focus is on creating the conditions for social, cultural, and economic impact. We are committed to social inclusion. Our work to expand opportunity and enable students to reach their potential, has led to us topping the Social Mobility Index of English universities for the last five years. Our University Strategy sets out our ambitions for 2025, which we will achieve by using our proud heritage as a springboard and remaining steadfast in our commitment to equality, diversity, and inclusion.
Safeguarding
The University of Bradford is committed to safeguarding, protecting and promoting the welfare of children, young people, and Adults at Risk through robust safer recruitment practices.
Directorate
The IT Services team is committed to providing the best possible experience for staff and students. We support a mix of diverse systems and solutions which the University depends on. By joining the team, you can make a real difference.
What you will be doing:
The role is to be the subject matter expert (SME) in all software and application problems relating to end user experience including issues relating to the Microsoft 365 environment.
The role will be responsible for building application packages for deployment to the University estate
The role will be the SME on issues relating to Windows Operating systems, including but not exclusive to OS Deployment using both Manage Engine EPC and Intune Autopilot technologies, Application support and the Virtual Desktop Infrastructure.
The role provides critical technical support for customers in both on premise and cloud environments on a range of technical solutions.
The post holder will be expected to build effective working relationships with customers at all levels and work collaboratively with a range of people.
Requirements
Do you have experience in Windows?, * Relevant Degree/equivalent qualification and/or relevant work experience
- Microsoft Certified Accreditation such as MCSA or Windows 7/8/10, or equivalent experience
Benefits & conditions
Pulled from the full job description
- Company pension
- Cycle to work scheme
- Tech scheme
- Car scheme, At the University of Bradford, we recognise and embrace people that work in diverse ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
In Return we Offer:
- 25 days holiday and 13 statutory and customary days (taken at Easter and Christmas).
- Family-friendly policies
- Great campus facilities including:
- Unique fitness centre
- Eye clinic
- Physiotherapy & sports rehabilitation,
- Counselling & mental health services
- On site nursery
- Food & drink outlets
- Generous employer contribution pension schemes - Universities Superannuation Scheme
- Generous benefit schemes, including car leasing, cycle to work, holiday purchase, home & technology scheme and shopping discounts
