IT Professional

Due to our continued expansion, an IT professional is required to join the Service Delivery team responsible for providing outsourced IT support.

The role holder will be responsible for resolving technically challenging tickets which have been escalated from the team of Technician's who undertake level 1 support. The role is a combination of remote desktop support and regular onsite visits to undertake either scheduled or reactive work and you must therefore have your own form of transport.

Candidates should have experience using ticketing systems and experience in Office 365 administration, Azure administration, administering MFA and Windows Server administration i.e active directory, exchange server, SQL Server. You may also have firewall experience, preferably in Sonicwall and Ubiquity Dream Machine and experience providing general wi-fi support. Finally, you may also have experience in networking fundamentals.