IT Infrastructure engineer
Role details
Job location
Tech stack
Job description
Over the next 12 months we expect you to:Exceed our SLAs and ensure our
30 minute
call back guarantee is maintained
Achieve consistent 5 star on all Customer satisfaction surveys
Take ownership of technical escalation
and escalate to manufacturers support when
required
Follow established escalation process for critical or high priority issues as
identified
onsite
Contribute to and improve internal knowledgebase, assets
Refer to internal knowledgebase, assets, internal/external resources to provide
accurate
Requirements
take escalations,
understand the problem,
resolve,
and perform root cause analysis., and managing client accounts from a technical perspective.Technical Skills Required:Windows Desktop (10
,11
),Troubleshooting experience to an expert level
Advanced Windows 10
/11
Desktop Administration
A
pplication and OS deployment
Windows Server (2012 R2, 2016,
2019
, 2022
,
Hyper V)Troubleshooting and experience to an expert level
Expert
knowledge of Active Directory, Group Policies, Terminal Services and DHCP
, AD Domain services, MFA
Server
and SSO
Backup configuration
Microsoft
365Expert knowledge of Microsoft 365
administration
Expert
in
SharePoint, Strong understanding and capability using PowerShell relating to
Microsoft
365 services and
A
zure AD. Ability to automate and
standardise
configuration
s by script
Ne
tworkingHigh level u
nderstanding
of
networking and troubleshooting
Deep
understanding of IP addresses, DNS and what makes up an IT network
Diagnosing internet connection issues
Diagnosing
Network
issues, Be able to w
ork under pressure
Have a flexible worki
ng attitude
To be reliable and honest, Are you an experienced product leader developing high performing teams that ship exceptional products? - Are you curious, excited by experimentation and always looking for a better way of doing things? - Do you want to keep learning and developing whilst getting hands-on..., Senior / Principal / Associate Ecologist - South of England (Hybrid) A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. An established international environmental, health, safety and...
Benefits & conditions
Produce and keep up to date documentation on clients systems
Produce and keep up to date documentation on our
internal
systems
Floor
walk and
assist
the
2nd
line team
Produce weekly playbooks and report to senior management team
Be proactive
Mentor
our 2nd
line
engineers
Company Benefits:30 days annual leaveplus1
additional
dayto be used 2 weeks either side of yourbirthday.
Comprehensive private healthcare and wellness programs.
A contributory pension scheme.
Access to high-performance computing resources and a modern working environment.
Professional development opportunities, including up to 10 days of relevant training per year.
Interview Process:Stage 1: Screening Interview with HR team via Microsoft Teams
Stage 2: Microsoft Teams Interview with Service Desk Manager
Stage3: Face to face with Service Desk Manager & Head of Operations
Stage 4 :A call with our HR Manager to run through a job offer, set expectations and confirm any outstanding questions.
Final Stage: An offer letter is sent with an agreed start date. Welcome to the Total IT Team!
Why work at Total ITA recent team survey gives you an insight into the work life here at Total IT:"Great people", "The atmosphere makes me want to come into work each day!"Joining us on a technical role, expect a warm welcome, and to be treated fairly and professionally with top-up training to help you meet your own goals.
