Digital & Technology Infrastructure Services Manager
Role details
Job location
Tech stack
Job description
We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects.
This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes.
You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy.
SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances., The IT Infrastructure Services Lead is responsible for leading and developing the organisation's IT infrastructure services, ensuring they are secure, resilient, cost-effective and aligned to business needs.
The role combines people leadership, service ownership, workload planning and prioritisation and technical assurance, spanning both established on-premise environments and modern cloud-based platforms. The post holder ensures operational readiness, leads infrastructure change and improvement, and provides expert input to projects, programmes and business-as-usual activity.
This role acts as a key interface between IT Operations, Digital teams, Security, suppliers and senior stakeholders, translating organisational priorities into clear infrastructure roadmaps and deliverable outcomes.
Key Responsibilities
- Service Leadership & Operations
- Lead and manage IT infrastructure services, acting as the senior escalation point for significant incidents, problems and changes.
- Ensure infrastructure services are operationally stable, secure and supportable, with appropriate monitoring, reporting and continuous improvement.
- Balance day-to-day operational needs with longer-term planning and service evolution.
- Technical Strategy & Assurance
- Lead the design, implementation and lifecycle management of infrastructure technologies and strategy, including:
- Compute, storage and networking
- Physical and virtualised platforms
- Cloud services (IaaS, PaaS and SaaS)
- Commercial off-the-shelf (COTS) and open-source solutions
- Provide technical leadership and assurance, ensuring solutions align with organisational standards, security requirements and industry best practice.
- Own and maintain infrastructure technology roadmaps, reflecting both legacy platforms and future cloud-based services.
- Own and maintain all relevant support and maintenance contracts including renewals and licensing for all IT services and systems - liaising with and leading Procurement and Finance colleagues regarding IT Infrastructure budgets, renewals and tendering processes.
- Change, Projects & Improvement
- Lead infrastructure input into projects and programmes, influencing design decisions and ensuring non-functional requirements (availability, resilience, security, performance) are met.
- Take a lead role in the implementation of infrastructure change, ensuring appropriate governance, change control and stakeholder engagement.
- Identify and progress opportunities for service improvement, simplification and modernisation, working closely with architects and delivery teams.
- People Management & Capability
- Line manage and develop a team of infrastructure engineers, providing:
- Clear direction and priorities
- Performance management and coaching
- Support for skills development and modern ways of working
- Create an environment where teams can adapt to changing priorities, new technologies and evolving service models.
- Security, Risk & Assurance
- Work closely with the Cyber Security team and individuals to ensure infrastructure services comply with security policies and controls.
- Support and coordinate internal and external audits, addressing findings and reducing risk.
- Contribute to business continuity and disaster recovery planning, including engagement with suppliers and stakeholders.
- Supplier & Stakeholder Management
- Lead engagement with external suppliers, ensuring services deliver value, resilience and contractual compliance.
- Act as a trusted infrastructure advisor to internal stakeholders, influencing and persuading to align with organisational needs.
- Represent IT Operations on infrastructure matters with internal and external partners.
- Corporate Contribution
- Manage workload, priorities and budgets to ensure delivery against agreed plans.
- Be available for scheduled releases or major changes where required.
- Deputise for the Head of IT as appropriate.
- Undertake other duties consistent with the role.
Requirements
Do you have experience in Presentation skills?, We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs.
You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery.
A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management.
In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services., A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time., * Significant experience leading and assuring IT infrastructure services across on-premise and cloud environments
- Strong understanding of information security principles and controls
- Proven experience of line management and developing technical teams
- Ability to influence, negotiate and make decisions with confidence
- Strong communication skills, able to engage senior stakeholders, technical specialists and suppliers
- Analytical and problem-solving capability, with sound judgement in complex situations, * Relevant professional certifications (e.g. Microsoft, HPE, Cisco)
- IT-related degree or equivalent experience
- Experience of cloud migration and service transformation, including Microsoft 365, Azure and AWS, * A combination of onsite and home working is currently available. Applicants must be able to work from our Kew site at least 60% of their time, possibly more when new to the role
- SC clearance is required for this role. This requires candidates to have been resident in the UK for at least the past three years.
Benefits & conditions
Pulled from the full job description
- Childcare
- Annual leave
- Company pension
- On-site gym
- Transport links, * You will be based in a beautiful setting by the River Thames in Kew with staff parking and good transport links.
- An opportunity to work a hybrid working pattern
- A comprehensive benefits scheme including a generous Civil Service pension, a subsidised on-site coffee shop and restaurant, season ticket loans, on-site gym and clubs.
- 25 days leave rising incrementally to 30 days after six years (plus 10.5 days public and privilege holidays each year)
- Excellent training and development opportunities tailored to your role and an agreed development plan.
- Influencing the strategic objectives and the opportunity to define, design and implement improvements.
- An opportunity to use or learn a wide range of skills.
This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department., Generous benefits package, including pension, sports and social club facilities, onsite gym, discounted rates at our on-site cafe and opportunities for training and development. Annual leave entitlement of 25 days per calendar year (rising to 26 days after 2 year's service, and incrementally to 30 days after six years) and 10½ days public and privilege holidays per annum.
Any move to The National Archives from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk ; (opens in new window)
Selection process details
Reasonable adjustments
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact The National Archives via careers@nationalarchives.gov.uk as soon as possible before the closing date to discuss your needs
- Complete the 'Reasonable Adjustments' section of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks. (opens in new window)
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements (opens in new window)
Working for the Civil Service
The Civil Service Code (opens in new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . (opens in new window)
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans initiative . (opens in new window)
