Technical Support Engineer

A Technical Support Engineer is sought to join an established engineering team in Dover, Kent, contributing to the delivery of technical support, troubleshooting, and application expertise across a range of electrical testing and measurement products. Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.

The Technical Support Engineer, Dover, Kent, will be expected to develop your understanding in the field, learning from peers and senior engineers in technical areas and industry best practices. This may include supporting low voltage instruments, electrical test equipment, battery systems, and rotating machines, as well as contributing to product development, training, and customer engagement activities.

Responsibilities include:

• Provide expert technical support to customers and distributors via phone, email, and other communication channels.
• Deliver on-site technical support and assistance when required.
• Support pre- and post-sales activities, acting as a key technical point of contact.
• Create technical content including application notes, competitor comparisons, and support materials.
• Support product development activities, including testing during alpha, beta, and product launch phases.
• Assist with regression testing and validation of new products.
• Deliver technical demonstrations at trade shows, exhibitions, and industry events.
• Maintain and manage demonstration equipment and departmental stock.
• Input and maintain accurate records within CRM systems.
• Complete departmental reporting, including visit reports, monthly updates, and expense submissions.
• Support internal teams including sales, product management, and marketing with technical expertise.
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• Strong understanding of electrical installations and testing procedures (e.G., BS7671, BS2391).
• Hands-on experience as an electrician within commercial or industrial environments.
• HNC/HND in Electrical Engineering or working towards a degree-level qualification.
• Strong knowledge of electrical power systems and testing/measurement principles.
• Proficiency with IT systems including MS Office and CRM platforms.
• Strong communication and presentation skills with a customer-focused approach.
• Ability to manage multiple priorities and work independently.
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