Mobile Device Support Engineer

As a Mobile Device Support Engineer, you will be the onsite specialist for mobile device services, delivering high-quality support across the full device life cycle. Working in a white-glove environment, you'll support end users with everything from device setup and troubleshooting to large-scale rollout initiatives.

This role combines hands-on technical support with coordination responsibilities, making it ideal for someone who enjoys both user interaction and structured delivery., * Provide onsite technical support for mobile devices (iOS & Android)

• Manage device provisioning, configuration, deployment, and replacement
• Support user onboarding and device rollout projects
• Handle mobile service requests including activations, changes, and terminations
• Maintain accurate inventory tracking and SIM management
• Act as a key point of contact for end users, delivering a high level of service
• Work closely with internal teams and external vendors to ensure seamless delivery
• Maintain documentation, service records, and reporting
• Identify and implement service improvements where possible

• Proven experience in mobile device support, EUC, or onsite IT support
• Strong knowledge of iOS and Android environments
• Experience with device deployment, onboarding, or rollout activities
• Excellent troubleshooting and problem-solving skills
• Strong communication skills, with experience supporting professional users
• Highly organised with the ability to manage multiple priorities
• Experience with SIM management and device life cycle processes is desirable

VIQU have partnered with a prestigious global law firm to recruit a Mobile Device Support Engineer to support a high-performing, client-facing environment. This is an opportunity to join a professional, fast-paced organisation where technology and service excellence are critical to daily operations.