Support Application Engineer

The Siemens EDA Global Support team is seeking a dynamic, Support Application Engineer for the Xpedition Enterprise tools suite with emphasis on EDM Server and data management. Building on EDA experience and system administration skills, this individual will serve as a key member of an award-winning Electronic Design Automation technical support team committed to providing excellent technical support. They will work directly with internal and external customers to resolve tool issues, partner with account teams to educate users and grow product usage and create knowledge content for the web-based support portal., * Proactively assist customers with Xpedition EDM Server and related tools.

• Provide support via phone, electronically, or on-site to help customers meet project deadlines.
• Guide customers on implementing and maintaining Xpedition EDM Server and design flow tools.
• Collaborate with account teams to help struggling customers overcome challenges.
• Act as a liaison between customers and Electronic Board Systems engineering, providing feedback both ways.
• Participate regularly in customer meetings and conference calls (internal and external).
• Develop and communicate solutions for customer issues as part of the account team.
• Create knowledge base content (articles, white papers, videos) for web-based support.

• System administration experience.
• Broad knowledge of basic networking technology (LDAP/Active Directory, SSL, Kerberos).
• Experience with performance monitoring and virtualization.
• Proficiency in low-level application troubleshooting.
• Familiarity with FlexLM Licensing.
• Scripting experience (Linux shell, Windows batch file, PowerShell, or similar).
• Experience with Oracle or PostgreSQL based data systems.
• Self-motivated, collaborative, and able to thrive in a fast-paced environment.
• Experience with the administration of PCB design tools such as Xpedition Enterprise, Cadence Allegro, Altium or similar (desirable)
• Detailed knowledge of the ECAD Library development and design data management. Siemens Xpedition Enterprise EDM preferred (desirable)
• Familiarity with scripting languages such as Python and C# (desirable)

Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop new and highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics in order to deliver better products in the increasingly complex world of chip, board and system design., Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!