Systems Configuration Officer

1. Analyse change requests; follow agreed designs to build configuration with correct naming, validation and logic.

2. Create/update letters and templates; configure roles/permissions and clinic/diary setups within approved models.

3. Maintain master tables and reference data; raise data quality issues to the appropriate teams.

4. Write and execute test scripts; record results and defects; support UAT and remediation activities.

5. Prepare deployment notes, rollback steps and configuration records; assist with releases and post-implementation checks.

6. Produce and maintain configuration documentation (screenshots, version history) in the central library.

7. Contribute to knowledge articles and quick reference guides; support super-user and floor-walking activities at go-live.8. Follow ITIL-aligned processes for change and release; protect sensitive data and comply with safety and IG requirements.

8. Collaborate with Support to hand over changes and ensure support-readiness (FAQs, known errors, workarounds).

• Level 3 - IT Qualification or relevant professional experience or professional qualification in relevant computer based discipline An understanding of system development within the NHS or comparable commercial experience in related field, Essential
• Experience in working in team environments Experience of working with IT/Digital team with technical ability
• Experience of devising solutions to meet agreed specifications and requirements

SKILLS, KNOWLEDGE & ABILITIES

Essential

• Expert level of web front end development including XHTML, CSS and JavaScript
• Experience in digital design designing websites, banners, app icons, email newsletters etc.
• Comprehensive understanding of the digital development process for creating dynamic browser content
• Ability to learn, work to and create standard protocols and procedures.

Desirable

• Experience of RiO systems development

Person Specification

Qualifications

Essential

• Level 3 - IT Qualification or relevant professional experience or professional qualification in relevant computer based discipline An understanding of system development within the NHS or comparable commercial experience in related field

Experience

Essential

• Experience in working in team environments Experience of working with IT/Digital team with technical ability
• Experience of devising solutions to meet agreed specifications and requirements

SKILLS, KNOWLEDGE & ABILITIES

Essential

• Expert level of web front end development including XHTML, CSS and JavaScript
• Experience in digital design designing websites, banners, app icons, email newsletters etc.
• Comprehensive understanding of the digital development process for creating dynamic browser content
• Ability to learn, work to and create standard protocols and procedures.

Desirable

• Experience of RiO systems development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities. We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems. We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow. We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected., Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities. We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems. We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow. We are United in our Uniqueness and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.