{"@context":"https://schema.org/","@type":"JobPosting","title":"IT Service Desk Technician

Service Desk Analyst / 1st Line IT Support Analyst with strong experience in an IT helpdesk or support role is required by a company in Manchester.

In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service., * Friendly and supportive helpdesk / telephone support for hardware and software issues.

• Building and deploying laptop clones
• Installing basic laptop components
• Provide basic Microsoft Office 365 support
• Escalate and manage more complex 2nd and 3rd-line support tickets
• Carry out basic Active Directory tasks
• Able to support users remotely and on-premises
• Create user profiles
• Roll out software centrally and manually
• Offer user laptop health checks
• Managing all tasks via the helpdesk system
• Review ticket trends with the line manager
• Support team and firm with ad-hoc IT tasks

My client is a professional services company. They are looking for the right candidate to grow into this role and progress into a 2nd line role in the future.

• 6+ months experience in a similar 1st line IT support role.
• Experience in a commercial customer facing role (e.g. a call centre) with a degree in computing and evidence of a proactive interest in IT support will also be considered.
• Working with helpdesk software, MS Office 365 & Windows 11
• Excellent understanding of various systems and a passion for learning about new and upcoming technology and software
• Ability to find solutions and assist staff at all levels
• Excellent communication and interpersonal skills
• Ability to prioritise tasks and deliver on deadlines
• Enthusiastic, hardworking and a team player