IT Technician

You will play a key part in maintaining day-to-day IT support services across Pennon Water Services, ensuring systems run smoothly and colleagues receive timely, effective assistance.

A major focus of the role will be supporting the Rapid Billing System, investigating and resolving middleware issues, as well as providing support for Salesforce CRM and VoIP telephony systems.

What you'll be doing:

• Act as first-line support, managing and triaging IT support requests from colleagues
• Provide support for the Rapid Billing System and related middleware issues
• Support Salesforce CRM system queries and administration
• Support and troubleshoot telephony and VoIP systems
• Manage and maintain user access controls in line with governance and audit requirements
• Ensure all system changes and improvements are approved, tested, and meet required standards
• Resolve system issues promptly, working with third-party suppliers where required
• Escalate complex or unresolved issues to the IT Operations Manager

You'll be a motivated and organised IT professional with a strong customer-service mindset and the ability to work calmly under pressure., * Applicants must have previous experience working in an IT role, demonstrating practical knowledge and hands-on technical skills.

• Strong communication skills, both written and verbal
• Ability to prioritise workload and manage multiple tasks
• Professional, positive approach with strong interpersonal skills
• Analytical mindset with the ability to identify root causes and implement solutions
• Flexible and diplomatic when handling challenging situations
• Enthusiastic, detail-oriented and committed to delivering high-quality service

We are looking for a proactive and customer-focused IT Technician to join our IT team on a 12-month fixed-term contract, offering a salary of £28,333 per annum plus an excellent benefits package., In return, we offer an excellent range of benefits including:

• Generous holiday allowance plus bank holidays
• A discretionary Bonus
• Competitive Contributory Pension
• Share-save Scheme
• Various health benefits
• Wellbeing support programmes
• A range of Group Discounts
• Cycle to Work Scheme
• Financial support services
• And plenty more!

A leading water and wastewater retailer, Pennon Water Services (trading as Source for Business), supports over 150,000 businesses accounts across the UK. With a commitment to helping our customers lower their water use and safe money, our team provide expert advice on water efficiency, leakage, and contingency. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goal? Net zero by 2030, supported by partnerships with Wildlife Trusts and National Parks. Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career., Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.