Entry-Level Technical Support Engineer

Looking to start a career in IT, telecoms, or networking? Want hands-on experience rather than classroom theory?

Vostel Ltd is a growing UK technology provider delivering VoIP, networking, broadband, wireless and mobile SIM solutions to business customers. We pride ourselves on excellent customer service, technical expertise, and developing talent from the ground up.

This is a great opportunity for someone at the start of their career who is keen to learn, enjoys problem-solving, and wants real-world technical experience in a supportive team environment.

Role overview As an Entry-Level Technical Support Engineer, you will provide first-line customer support from our Hailsham office, while also attending customer sites for installations and diagnostic testing when required. Full training will be provided, with clear opportunities for progression.

What you'll be doing

• Taking inbound customer support calls and providing first-line assistance
• Logging, updating and managing support tickets accurately
• Running basic diagnostics and troubleshooting issues
• Monitoring systems and alerts
• Attending customer sites for installs and on-site diagnostic testing
• Working closely with experienced engineers and learning on the job
• Communicating clearly with customers and internal teams

• Strong communication skills and a professional telephone manner
• Good attention to detail and ability to work accurately
• A genuine interest in IT, networking or telecoms
• Willingness to learn and develop technical skills
• Reliable, organised and able to work well as part of a team

Essential requirements

• Full UK driving licence or actively working towards one
• Willingness to travel to customer sites when required, * No previous technical support experience required
• Customer service experience is beneficial but not essential
• IT or technology-related studies or qualifications are welcome but not required, * Senior engineer, field engineer or network engineer

You'll gain more practical IT and telecoms experience in six months with Vostel Ltd than in two years on a degree-level course.

• £22,568 - £26,437 per annum (dependent on age and experience, 18-21+)
• 40 hours per week, Monday to Friday
• 08:30 to 17:00
• Office-based role with occasional site visits
• Structured training and clear progression opportunities
• Friendly, supportive team environment

Is this for you?