Line IT Support Technician

• Be the first point of contact for support queries within defined SLA parameters
• Support and manage IT operations for clients
• Monitor and maintain customer backup regimes, escalating issues as needed
• Monitoring of our security packages and escalating issues as needed
• Assist with software configuration, computer setups, and installations
• Install and manage Office 365 solutions
• Provide first-line support for server infrastructure
• Perform remote installations of new IT equipment

Ashby Computer Services LLP is looking for a talented and motivated 1st Line IT Support Technician to join our growing team in Northampton.

If you're passionate about IT, thrive in a fast-paced environment, and want to build your career with a Microsoft Accredited Managed Service Provider, we'd love to hear from you., * Proven experience in an IT helpdesk role

• Experience in MSP environments (preferred)
• Strong IT and communication skills with the ability to work under pressure
• A proactive, team-oriented approach
• Minimum 5 GCSEs at Grade C/4 or above (including Maths & English)
• Own transport and a valid driving licence preferred (occasional client site visits required)
• Must live within commuting distance of Northampton

Desirable Skills (not essential):

• VLAN setup and configuration
• Firewall administration and internet connectivity setups
• Server OS installation and Active Directory
• Ubiquiti installation and administration
• Knowledge of ESET antivirus software and Huntress security solution
• Office 365 migration techniques, Candidates with experience in similar roles such as IT Support Engineer, Service Desk Technician, Helpdesk Engineer, or 2nd Line Support Engineer will also be considered. ","identifier":{"@type":"PropertyValue","name":"Ashby Computers","propertyID":"JobId","value":56720991},"datePosted":"2026-03-31T13:53:46.360Z","validThrough":"2026-05-12T23:55:00.000Z","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Ashby Computers","sameAs":""},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Northampton","addressRegion":"East

• Competitive salary and bonus scheme
• Paid exam completion bonus
• 28 days holiday (including 8 bank holidays)
• Company pension scheme
• Internal training and exam support
• Clear progression opportunities within the business

Why Join Us?

• Professional Development - Continuous training and career growth support
• Dynamic Environment - Challenging and rewarding work with varied clients
• Supportive Team Culture - Work with a friendly, collaborative team
• Cutting-Edge Technology - Exposure to the latest IT tools and solutions

Microsoft is a global technology company headquartered in Redmond, Washington. Our mission is to empower every person and every organization on the planet to achieve more. We develop, license, and support a wide range of software products, services, and devices that help individuals and businesses realize their full potential.

Our flagship products include the Microsoft 365 productivity cloud, Windows operating system, Azure cloud platform, and Dynamics 365 business applications. We are also a leader in areas such as artificial intelligence, cybersecurity, developer tools, and gaming through Xbox and Game Pass.

With operations in more than 190 countries and over 220,000 employees worldwide, Microsoft is committed to responsible innovation, inclusive economic growth, and sustainability. We work closely with governments, industries, and communities to ensure that technology serves the public good and helps address some of the world’s most pressing challenges.

As we celebrate our 50th anniversary in 2025, we continue to look forward—investing in AI, cloud, and quantum computing to shape the future of work, education, and society at large scale.