Technical Support Officer - 1st / 2nd Line Support

1 and 2 Line Support Engineer Aylesbury£25,000 to £30,000 + Benefits including 10% Pension, free parking. This is a fantastic opportunity for you, a 1 and 2 Line Support Engineer, Technical Support Engineer, Technical Support Officer, IT Support Engineer, to join a truly fabulous organisation - full details on application. Working closely with the IT Manager, you will be responsible for providing full IT Support and ensuring the smooth running of the infrastructure at all times. Also, to help the organastion to keep on top of its ever-changing IT requirements. As the 1 and 2 Line Support Engineer, you will be responsible for:

• Provide 1st line IT support via phone, email and service desk
• Log, prioritise and resolve support tickets
• Troubleshoot hardware, software and network issues
• Administer Microsoft 365 and Active Directory user accounts
• Configure and deploy PCs, laptops, printers and mobile devices
• Support ePOS and payment systems
• Diagnose basic network and connectivity problems
• Work with third-party providers on escalated issues
• Maintain IT documentation and asset records
• Provide occasional IT support for events

• At least 3 year's experience in an IT support role
• Strong Windows 10/11 and Microsoft 365 experience
• Active Directory administration skills
• Basic networking knowledge (DNS, DHCP, troubleshooting)
• Excellent communication and customer service skills
• A methodical, organised approach
• A positive, helpful attitude