SAP Delivery Manager

SAP Service Delivery Manager - 6-12 Month Contract - Mechelen, Belgium (Hybrid)

RED is currently looking for an SAP Service Delivery Manager to join one of our global clients on an initial 6-12 month contract with possible extension.

• Job Title: SAP Service Delivery Manager
• Start date: 2-4 weeks
• Location: Mechelen, Belgium (2-3 days onsite/hybrid)
• Duration: 6-12 months + extension
• Languages: English (Dutch and/or French is a plus)

Responsibilities:

• Manage SAP support operations including incidents, changes, and problem management

• Oversee ticket handling and coordinate with AMS partners

• Ensure SLA compliance and high-quality service delivery

• Manage vendor relationships, contracts, and performance

• Drive improvements across ITSM and AMS processes

• Support BAU (Business As Usual) operations and service desk activities

• Collaborate with internal stakeholders to resolve issues and improve processes

Requirements:

• 5-10 years of experience in Service Delivery/IT Operations

• Strong experience managing tickets, incidents, and AMS providers

• Experience with ITSM frameworks (eg ITIL)

• Proven vendor management and contract negotiation experience

• Service desk/BAU operations experience

• Strong stakeholder management and communication skills

• SAP experience is a plus but not mandatory

If you're interested or know someone who could be a good fit, please send your CV and availability.

• 5-10 years of experience in Service Delivery/IT Operations

• Strong experience managing tickets, incidents, and AMS providers

• Experience with ITSM frameworks (eg ITIL)

• Proven vendor management and contract negotiation experience

• Service desk/BAU operations experience

• Strong stakeholder management and communication skills

• SAP experience is a plus but not mandatory