Solutions Specialist

To design and implement technology solutions for Ricoh clients to support the growth of the Solutions business.

• Delivering solution architecture workshops and discovery workshops with customers to develop their Document strategy.

• Responsible for the design and "hands-on" delivery of specialised solutions (especially pertaining to, but not limited to, Print Management, Document Capture and Basic Workflow solutions) to ensure a consistently high level of customer satisfaction.

• Create and maintain documentation relating to IT infrastructure systems, solution design, configuration, support and processes which meets internal and external customer needs.

• Maintain departmental KPI's in line with Compliance | Quality | Budget | Utilisation

• Ensure successful deployments of Ricoh's solutions with a view to retaining a high-degree of customer satisfaction.

• Plan work efficiently via UKPS operations with a view to minimising travel and hotel accommodation.

• To assist with occasional Solutions Training and Solutions Support as required to ensure skill levels and customer satisfaction are maintained., * A solid understanding of IT Networking, Server technologies, High-availability computing, Print technologies, including our vendor partners' technology such as Microsoft, Cisco etc.

• A self-motivated approach to learning to ensure continuous personal development including the use of internal learning tools such as My Ricoh and iLearn.

• Good presentation skills for both internal and external customers.

• Sound knowledge of the Ricoh Core MDS portfolio.

• Have a broad understanding of a wide range of IT technologies, IT driven processes, IT service and IT best practices.

• Consultative approach to solving complex problems.

• Experience of completing work within large project deployments.

• Good knowledge of Microsoft Word, Visio and Excel for documenting configurations

• Maintain a keen interest and proactive approach to the very latest and emerging technologies

• Ability to identify additional opportunities within existing customers

• A dedication to customer service and a quality work ethic

• Ability to discuss complex IT issues at all levels to both internal and external customers

• Maintain Industry recognised technical accreditations as the role requires

• Must have the Consultation Skills required to audit, assess, analyse, design, technically propose and finally deploy Document and IT Solutions

Package: Competitive salary, car allowance, bonus, plus additional company benefits

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable., We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible

In return for your commitment, you can expect

We're looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we'll match it with opportunities to create the future.

In return for your commitment, we can offer you:

• Flexible and hybrid working in line with role requirements
• An inclusive workplace
• Excellent package with solid basic, strong bonus and company benefits including:

• A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
• Flexible retirement plan
• Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
• Company car / car allowance (role-specific), cycle to work scheme

• Career development and life-long learning opportunities
• Opportunity to join a global company

Life at Ricoh:

Ricoh's Core Values

Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.

For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.

Be part of something bigger

Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers.

By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations. You can read more about our work toward the UN's 17 Sustainable Development Goals here.

We are an equal opportunities employer

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn't just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.