Line Support Engineer / Service Desk Analyst

• Providing a professional and consistent level of Technology support to all staff

• Responding to incoming incidents and requests at first point of contact reported via all mediums

• Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement

• Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues

• Alerting Senior Analysts and Managers of reoccurring incidents and potential issues

• Keeping customers apprised and updated

• Escalating problems to the senior team members and third-party suppliers where necessary

• Knowledge of Windows 11 and Microsoft Office 365
• Experience working with Mac is highly desirable
• Understanding of PC Hardware and operating systems
• Awareness of using Active Directory
• Experience of logging tickets in ITSM call logging software

1st Line Support Engineer / Service Desk Analyst

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business