Service Delivery Consultant
Postaladdress
Leeds, United Kingdom
2 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
SeniorJob location
Leeds, United Kingdom
Tech stack
Dynamic Host Configuration Protocol
DNS
VMware ESX Servers
Routing
Virtual Local Area Networks
Virtualization Technology
Data Logging
Identity Services Engine
Network Access Control
Computer Network Technologies
Firewalls (Computer Science)
Juniper
Palo Alto Networks
Fortinet
Cisco networks
ServiceNow
Job description
We're looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where you'll take ownership of service performance, reliability, and continuous improvement across customer environments.
You'll act as a key technical escalation point, working closely with customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills.
What You'll Be Doing:
- Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets are met
- Act as the final escalation point for complex incidents, providing advanced troubleshooting and resolution
- Collaborate with customers and internal teams to drive continuous service improvement
- Support onboarding and transition of new managed service customers, including setup of monitoring, connectivity, and management tools
- Review and manage network changes, ensuring compliance with logging, monitoring, and security standards
- Maintain accurate technical documentation, including diagrams and operational processes
- Work alongside Account Managers and Sales teams to scope and support new opportunities
- Provide technical leadership across problem management and complex change activities
Requirements
Essential Skills & Experience
- Strong 3rd Line / Infrastructure experience (3-5 years minimum)
- Experience in a Managed Services environment
- Expertise in networking technologies including:
- Juniper (Mist), Aruba, or Cisco (switching, routing, wireless)
- VLANs, DNS, DHCP, and certificate services
- Firewalls (Fortinet, Cisco, Palo Alto, Check Point)
- ESX / virtualisation experience
- Network Access Control (Cisco ISE / Aruba ClearPass)
- Familiarity with ITSM tools (e.g. ServiceNow)
- Confident working directly with customers and senior stakeholders
Desirable
- Cisco CCNP (or equivalent)
- ITIL v4 Foundation
- Knowledge of Cyber Essentials / ISO 27001
- Experience with Infoblox DDI
- Experience managing change, problem, and major incidents
