line support engineer

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• 1-2 years of User Desktop Support experience - i.e.\n\nsolid desktop support skills.
• This needs to be either with an MSP or a candidate which has had sole responsibility of the IT department of a small company i.e.\n\nfull end to end administration experience.

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Core technology experience: \r\n\t\t\t

• Hands-on Windows desktop support building PCs and fixing operating system/driver/software issues.
• Microsoft Office - resolving customer issues on all versions.
• Server administration (e.g.\n\nActive Directory, group policy, logon problems including remote logon issues).
• Microsoft 365 Administration (Exchange, SharePoint, OneDrive) - e.g.\n\nmailbox limits, mailbox sharing, file and folder permissions.
• Smartphone email support (e.g.\n\nmailbox setup and synchronisation issues).
• A self-managing individual with attention to detail and documentation, aware of how to interact differently and prioritise depending on level of seniority of the end user.
• Fluent in spoken and written English - required for telephone helpdesk calls and customer correspondence.

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Essential Skills \r\n\t\t\t

• At least 1- 2 year exp in support role
• Previous exp in MSP
• AD/O365/M/S

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• Performance-related salary increases (biannual within first 2 years, annual thereafter) and annual bonus.
• Bi-annual performance review with management to focus career progression.
• Pension.
• Remuneration of all work expenses.
• Microsoft training plan - study material, study leave and exam costs provided.\n\nBonus of \u00a3500 for every exam passed towards certification.
• Regular opportunities for overtime.
• Long service increases in holiday allocation - 1 day extra 1 holiday per 1 year of service.
• Other: Cycle to work scheme, Christmas & Summer Events + other social outings through the year.

A rapidly growing Managed Service Provider is seeking an experienced 1st/2nd line support engineer to join their IT team. The ideal candidate will have some experience within an MSP, they would be eager to learn and up-skill themselves via courses/ exams as well as be confident enough to take the initiative