{"@context":"https://schema.org/","@type":"JobPosting","title":"IT Administrator

An exclusive 5-star luxury estate renowned for exceptional guest experience and high operational standards. You will join a professional and dedicated IT function that plays a key role in supporting the smooth running of all technology systems across the property. Your new role As the IT Administrator, you will support the day-to-day operation of the estate's technology systems, ensuring reliability across hardware, software, networks, and guest-facing technologies. You will provide first-line technical support to staff across all departments, managing IT tickets, onboarding and offboarding processes, maintaining IT assets, and assisting with hardware procurement.

You will help maintain laptops, desktops, printers, handheld devices, servers, networking equipment, access control systems, CCTV integrations and telephony. The role also supports monitoring Wi-Fi stability and assisting guests with connectivity issues where required. You will follow cybersecurity, data protection and GDPR protocols while supporting system updates, security monitoring, technology upgrades and wider IT improvement projects across the estate. The position is full time at 48 hours per week and may include weekends and bank holidays.

• Experience working within a 5-star hotel environment is essential.
• A minimum of 3 years' hospitality IT support experience.
• Strong first line technical support skills across hardware, software, Wi-Fi, POS and office applications.
• Ability to log, prioritise and resolve IT tickets within agreed SLAs.
• Experience with user account management, onboarding/offboarding and equipment setup.
• Competence in maintaining IT hardware, monitoring networks, and supporting guest-facing technologies.
• Understanding of GDPR, data protection and cybersecurity protocols.
• A proactive approach, with strong documentation skills and the ability to support IT projects and system enhancements.