IT Systems Builder

Join Sony Sports' dynamic technology team as an IT Systems Builder, where you'll play a key role in keeping the business running smoothly. You'll be responsible for delivering, configuring, and supporting laptops and workstations for employees across the organisation.

This is a hands-on, fast-paced role ideal for someone who enjoys working with hardware, solving problems, and providing excellent support to end users. You'll also gain exposure to a wide range of systems and technologies, with clear progression opportunities into 2nd line support and beyond.

What You'll Be Doing

• Procure, build, configure, and ship laptops and workstations for new hires
• Refresh and upgrade devices for existing employees
• Manage onboarding and offboarding processes across IT systems
• Maintain stock levels of IT equipment in line with business needs
• Order hardware, software, and licences, and raise purchase orders
• Diagnose and troubleshoot hardware and software issues (Mac & Windows)
• Coordinate repairs and warranty claims with vendors
• Maintain accurate IT asset inventories
• Provide 1st line IT support via ticketing systems and in person
• Support AV setup for company-wide meetings and events
• Contribute to small IT projects and continuous improvements, * Exposure to a broad tech stack including Google Workspace, Microsoft 365, Azure, Intune, Slack, Jira, and more
• Opportunities to work on IT projects and new technology deployments
• Experience supporting both hardware and software across a growing business
• The chance to collaborate with internal teams and third-party partners
• Potential travel opportunities across UK and international offices

Essential Skills & Experience

• Experience working in a customer-focused IT support environment
• Strong knowledge of Windows and macOS
• Hands-on experience building and deploying end-user hardware (especially laptops)
• Familiarity with IT ticketing systems
• Experience working within a medium to large IT team
• Solid understanding of modern hardware (CPUs, RAM, GPUs, mobile devices, etc.) and how to match specs to user needs
• Excellent communication, organisation, and time management skills
• A proactive, reliable, and approachable attitude, * IT certifications (e.g., CompTIA A+ or similar)
• Experience with cloud directories (e.g., Azure, Kandji)
• Endpoint security tools (e.g., Microsoft Defender, ESET)
• Networking knowledge (TCP/IP, LAN/WAN troubleshooting)
• Experience in a fast-paced or retail tech environment